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Creating a Service Driven Culture to Expand Your Bottom Line

Santa Monica College Small Business Development Center in collaboration with Los Angeles SBA District Office

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Presented by Diana Price*, President & CEO Diana Price and Associates

It’s a brand new world in customer service, and given this trend, everyone serving customers must understand that the ones who will be successful are those who will serve the savvy customers, your livelihood, with Spicy Service Interactions and solutions to their problems. Creating a Service Driven Culture to Expand Your Bottom Line is a fun interactive presentation that teaches business professionals and front line team members what actions to take to create a sustainable service culture, boost business, and manage the customers’ rising expectations.  The result is a higher quality of service at all business levels which translates into profitability. 

Learning Objectives Include:

How to Use Customer Service as a Profit Strategy

Significantly improve your company’s perception and create service value

Understand what your customer expects from you

The secrets to transforming objections/complaints into opportunities

Helpful, practical service recovery techniques

 

*Diana Price has been teaching service leadership for more than 20 years with a focus on how people treat each other.  Her passion is teaching professionals on how to make their servicing culture serve them successfully and making it a profitable business strategy.  "Service in the Spotlight", Diana's talk radio show on KLASFM 89.7  is heard Sundays afternoons at 4pm. It is also available on the internet at www.KLASFM.com or by mobile phone by dialing 323.461.6676. She is enthusiastic, engaging and caring, making a remarkable difference with every client she encounters.

 

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Have questions about Creating a Service Driven Culture to Expand Your Bottom Line? Contact Santa Monica College Small Business Development Center in collaboration with Los Angeles SBA District Office

Where



U.S. Small Business Administration

, CA 91203

Organizer

Santa Monica College Small Business Development Center in collaboration with Los Angeles SBA District Office

Santa Monica College Small Business Development Center (SBDC) in collaboration with the U.S. Small Business Administration, Los Angeles District Office offers free, confidential one-on-one business consulting, as well as low-cost workshops, to support new entrepreneurs and current business owners in all aspects of successfully running a small business.  SBDC’s consultants have education and expertise in a diversity of areas, including but not limited to:  Financing, Marketing, Business Operations and Management, Business Planning and more to help your business grow.

The SBDC is funded in part by the U.S. Small Business Administration, and also funded in part by state, local, and private sector partners. The Small Business Administration and Resource Partners (such as SBDC, WBC and SCORE) offer a variety of free classes for business owners in its conference room, located at 330 N. Brand Blvd., Suite 1200, Glendale, CA 91203.

The SBA & Resource Partner training workshops are made possible by the generous support of volunteer teachers and presenters. Their time and expertise is appreciated; however, these presentations do not represent an endorsement of the presenters' views, opinions, products, or services by the SBA or Resource Partners. All SBA programs are extended to the public on a nondiscriminatory basis. Reasonable arrangements for persons with disabilities will be made, if requested at least 2 weeks in advance.

Contact:
Patrick Rodriguez at 818 552-3222. Registration for all classes is required.

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