Support can often be a stressful role: demanding users, unhelpful KPIs and an increasing workload. What makes the difference between support organisations that enjoy every day, and the rest?

Kepner Tregoe has been helping clients create effective performance systems for more than 60 years. In this half day, you’ll explore:

• the three most important factors that improve and maintain motivation levels

• how to use feedback to develop continuous improvement

• which KPIs help, and which hinder performance

This FREE half-day masterclass is for anyone in a technology leadership role. You’ll work through case studies and find practical tips you can start to use immediately in your own organisation.

Led by Tim Roberts, who has worked with the UK’s largest IT operations since starting work with KT over 10 years ago.

13:30-16:30.

Optional complimentary lunch beforehand at 12:30