$95

Create & Leverage Company-wide Value with Frontline Engagement

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Location

Gabelli School of Business, Fordham University

140 West 62nd Street

Room G-76

New York, NY 10019

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No Refunds

Event description

Description

In our turbulent, global economy businesses must heed the wake-up call to create change in order to effectively compete. Make the time in your busy schedule to learn how to transform your frontline associates into a driving force to deliver an extraordinary customer experience and create a customer-centric company-wide value. Gautam Mahajan, a leading customer value management authority will explain how Customer Centric Circles can enhance overall customer service and increase revenues. Richard Shapiro, a thought-leader in repeat business, will share his eight steps to recruit, hire and train associates, arming them with tools to create and build stronger internal and external customer relationships.

Attendees will learn:

  • What is a Customer Centric Circle and how to build one
  • Why a Customer Bill of Rights is critical
  • How to Calculate and Create Customer Value
  • How to implement the eight steps to guarantee repeat business in recruiting, hiring and training frontline associates
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Date and Time

Location

Gabelli School of Business, Fordham University

140 West 62nd Street

Room G-76

New York, NY 10019

View Map

Refund Policy

No Refunds

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