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CPI Refresher - Facing Conflict with Confidence

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Botno College

105 Simrall Boulevard

Bottineau, ND 58318

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A range of preventive strategies, de-escalation skills, and communication techniques will be covered. We will also cover psychological and physiological responses that will minimize the potential harm of disruptive and aggressive behavior. The focus of this program is on conflicts at the Defensive level and resolutions applied at the Tension Reduction/Therapeutic Rapport level.

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Botno College

105 Simrall Boulevard

Bottineau, ND 58318

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