$1,700 – $2,000

CPE: Service Design Immersive SF October 21-22, 2019

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Location

Designit San Francisco

450 Sansome Street

9th Floor

San Francisco, CA 94111

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Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description

Description

Service Design Immersive


Build services that bring value and solve for real needs across every interaction.

Great service experiences require the elegant orchestration of all the interactive moments with your company, whether it’s visiting a physical space, attending an event, calling an 800 number, or receiving an SMS alert. In this hands-on workshop, you’ll learn and practice the tools that will help you deeply understand the world surrounding your service, identify opportunities to improve, and create the conditions to actualize your vision.

Check out the learning experience on Vimeo.


You’ll walk away knowing how to:

  • Identify opportunities for your service to grow and evolve.

  • Anticipate and plan for operating within a more holistic service design mindset.

  • Involve and align others in the creation of your future service vision.

  • Use and adapt multiple tools, such as user journeys, service blueprints, ideation, prototyping, and more.

This course is ideal for:

Managers and cross-functional teams hoping to understand and improve their end-to-end customer experience.

* Note: this course was previously known as Transforming Customer Experience




About Cooper Professional Education:

Cooper Professional Education is a team of educators within Designit that helps organizations adopt a human-centered approach to innovation. Through our global programs and courses, we offer the right mindset, methodology, and tools to build collaborative and creative cultures.

Our team formed in 2001 as a professional development initiative at Cooper, one of the first interaction design firms. Cooper was founded by Sue and Alan Cooper, a pioneer of the modern computing era who created the programming language Visual Basic. Methods like goal-directed design, design persona, and pair design were born in our offices, and we wrote industry-standard books on design practice like “About Face.”

In 2017, Cooper became part of Designit, a global strategic design firm that specializes in creating high-impact products, services, systems, and spaces that people love. Designit is a part of Wipro, one of the largest technology, consulting, and business companies in the world.

We’re thrilled to join our new global family and bundle our forces on a joint mission: helping companies innovate and transform. And as an integral team within Designit, we can now offer education by experienced teachers under a new name. Today, we offer education services in North America, South America, Europe, India, and Australia, and we’re excited to help even more people as we grow.




Related courses:

Design Leadership
Design Thinking Immersive
Design Research Techniques

Interested in more Cooper Professional Education courses and programs?

Find out more on our website: https://www.cooper.com/




Cancellation Policy

We know things happen. If you need to cancel your registration, reach out to cpe.support.na@designit.com at least 30 days prior and we’ll refund your full payment.

Fewer than 30 days prior to the course, refunds are not available. You can also choose to transfer your registration (you can only do this once) to another course within one year of the date of cancellation, or assign another individual from your organization to take your place. Once your registration is transferred, you may no longer receive a refund.

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Date and Time

Location

Designit San Francisco

450 Sansome Street

9th Floor

San Francisco, CA 94111

View Map

Refund Policy

Refunds up to 30 days before event

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