📘 Workshop Overview

Effective communication is the cornerstone of success in any workplace. Whether you are leading a meeting, presenting an idea, managing a team, or interacting with clients — your ability to communicate clearly and confidently can make all the difference.

The Communication Strategies 1-Day Workshop is designed to help professionals enhance their verbal, non-verbal, and written communication skills to build stronger relationships, foster teamwork, and achieve greater results.

Through practical activities, real-world examples, and proven communication models, participants will learn how to overcome communication barriers, listen actively, ask powerful questions, and handle challenging situations with confidence and empathy.

This workshop is ideal for managers, team leaders, HR professionals, educators, and anyone looking to improve their interpersonal and workplace communication skills.

🎯 Learning Objectives

By the end of this workshop, participants will be able to:
✅ Identify and overcome common communication barriers.
✅ Develop skills in asking effective and impactful questions.
✅ Understand the importance of non-verbal communication and body language.
✅ Practice active and empathetic listening.
✅ Handle difficult conversations assertively and professionally.
✅ Build stronger relationships through better communication habits.

🕘 Detailed Agenda (9:00 AM – 5:00 PM)

9:00 AM – 9:30 AM | Registration and Welcome Session
Introduction, icebreakers, and overview of the day’s objectives.

9:30 AM – 10:15 AM | Module 1: The Big Picture of Communication

What is communication?
How do we communicate?
Factors that influence effective communication.

10:15 AM – 11:00 AM | Module 2: Understanding Communication Barriers

Common communication challenges in the workplace.
Overcoming language and cultural barriers.
Adapting to time and place differences.

☕ 11:00 AM – 11:15 AM | Tea / Coffee Break

11:15 AM – 12:00 PM | Module 3: Paraverbal Communication Skills

Power of pitch, tone, and speed.
How vocal variety impacts understanding.

12:00 PM – 12:45 PM | Module 4: Non-Verbal Communication

Body language essentials.
The Mehrabian Study and interpreting gestures effectively.

🍴 12:45 PM – 1:30 PM | Lunch Break

1:30 PM – 2:15 PM | Module 5: Speaking Like a STAR

Using the STAR method (Situation, Task, Action, Result) for structured communication.
Practical exercises and roleplays.

2:15 PM – 3:00 PM | Module 6: Listening and Questioning Skills

Seven ways to improve listening instantly.
Open, closed, and probing questions.

☕ 3:00 PM – 3:15 PM | Afternoon Break

3:15 PM – 4:00 PM | Module 7: Appreciative Inquiry and Conversations

The 4 stages of Appreciative Inquiry (Discover, Dream, Design, Deliver).
Levels of conversation and networking tips.

4:00 PM – 4:45 PM | Module 8: Advanced Communication Techniques

Using “I” messages effectively.
Establishing common ground.
Managing difficult interactions calmly and assertively.

4:45 PM – 5:00 PM | Module 9: Wrap-Up and Q&A

Key takeaways, feedback, and certificate distribution.

🧠 Who Should Attend

This program is ideal for:

Managers and Supervisors
HR Professionals
Project Leaders and Team Heads
Trainers and Educators
Customer Service Representatives
Anyone seeking to enhance workplace communication

💡 Key Benefits

Improve professional presence and confidence.
Build stronger interpersonal and team relationships.
Increase productivity through better collaboration.
Learn communication models that enhance leadership impact.
Gain tools for assertive, empathetic, and effective communication.

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