Where to begin?
More than ever, patients expect their healthcare interactions to be like other consumer-centric service they consume. They want a trusted, customer-focused experience that is personalized and easy to engage with. Unfortunately, that's not where the industry is today.
Inefficient care, rising costs, new market entrants, and the real dissatisfaction consumers have with their healthcare options make it imperative that healthcare moves into a modern digital age. For some organizations, those discussions start with artificial intelligence, automation, and the internet of things/connected devices. For others, prioritizing network infrastructure and developing a cloud modernization roadmap for improved member/patient experience is the right path forward.
What will be covered?
- ConvergeOne Opening Remarks: Healthcare technology as a linchpin to improved patient experience
- Privacy and Security Lightning Round with Dell and Extreme Networks: Making trust foregone conclusion with your members and patients
- Salesforce CRM - Using disruptive technology to stay competitive and provide customer-obsessed patient experiences.
- West Side Digital Health Story: Satisfying the business needs of both the Sharks (IT) and the Jets (Business Units) in an era of cloud modernization
- Roundtable discussion with your healthcare peers on member/patient experience strategies and technologies
Agenda:
- 10:00 - 11:30 am - Paisley Park Tour (optional) *available to the first 25 people who register*
- 12:00 pm - Lunch & Networking
- 1:00 pm - Summit Begins
- 4:30 pm - Happy Hour
