Free

Continuing Dispatch Education / Module A (08-2019-CDE-05)

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Rockland County Fire Training Center

35 Firemens Memorial Drive

Pomona, New York 10970

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Description

NOTE: APCO MEMBERSHIP IS NOT REQUIRED TO PARTICIPATE IN THIS COURSE.

The Communications Division of the Rockland County Sheriff’s Office, in conjunction with the Atlantic Chapter of the Association of Public-Safety Communications Officials (APCO), is pleased to present its annual in-service program. Program components are designed to help satisfy the continuing education requirements of 21 NYCRR § 5201.4. Program components are also approved by NJ Office of Emergency Telecommunications Services (OETS).

The program is divided into two modules, each offering a different selection of educational topics. Participants who attend both modules may be eligible for up to 14 hours of CDE credit. Attend one or both modules. Modules will be offered on multiple weekdays and shifts to accommodate rotating schedules.

These courses are FREE. There are no pre-requisites, and APCO membership is not required. All sessions are either 8AM-4PM or 4PM-midnight, at the Rockland County Fire Training Center, 35 Firemen’s Memorial Drive, Pomona, NY.


MODULE A

  • TDD/TTY Call Processing
  • Stress Management for Telecommunicators
  • Community Relations and Customer Service
  • Liability Issues in Public Safety Telecommunications
  • STARTUP: Keeping Employees Going


FAQs

Dress Code

“Business casual” dress, suitable for office environment (absolutely NO jeans, shorts, sweat clothes, or sneakers) --OR-- you may wear your agency’s daily uniform.

Cellular Telephones

Please place cellular telephones on vibrate mode, or turn them off, while attending class. Please make calls from your cellular telephone outside the building and away from windows where conversation will be heard indoors. Do not use your cellular telephone in the hallways or near the entrances to the Fire Training Center, as conversation noise disrupts other classes.

Smoking

In accordance with County regulations, there is no smoking permitted in the Fire Training Center, including any area within 25 feet of building entrances, except for those smoking areas designated by the County. This includes both traditional tobacco products, as well as simulated smoking devices, such as “e-cigarettes”, “electronic cigarettes”, and “vapes”. Non-smoking activities such as chewing tobacco, “dipping”, and “snus” are permitted to the extent that such activities do not interfere with training. Cigarettes, matches, and other associated waste must be placed in the appropriate fire-safe receptacle.

Breaks

Breaks are given at the discretion of the instructor(s). While on break, please consider the other classes that are in progress, and do not block the hallways, classrooms, or other areas.

Inclement Weather

Changes to class schedules due to inclement weather will determined by the Chief of the Communications Division. Students can obtain closing information by calling the Emergency Communications Center at 845-364-8600.

Course Participation

All students are expected to complete the requirements of all course sessions as instructed; to achieve the minimum passing score on exams and evaluations; to participate in the learning process; to ask appropriate questions and provide input, if such information would enhance or improve the student’s training; to give feedback on training to instructors; to be reasonably receptive to feedback received from instructors and evaluators; and to report for training on time, prepared and ready to participate.

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Date and Time

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Rockland County Fire Training Center

35 Firemens Memorial Drive

Pomona, New York 10970

View Map

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