$149 – $249

Contact Center Nation 2020

Event Information

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Date and Time

Location

Location

Moon Valley Country Club

151 West Moon Valley Drive

Phoenix, AZ 85023

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Refund Policy

Refund Policy

No Refunds

Event description

Description

Join Contact Center Nation, Banner Health, Best Western Resorts & Hotels, Dexcom, Cox Communications, Bank of the West, Open Tech Alliance, Panviva, Cirrus and a pool of your industry peers for an interactive day focused on new ideas and the latest innovations for the Contact Center. The experience includes dynamic content designed exclusively for the industry. We have assembled a robust delegation of subject matter experts to share insights, tips and trends. Hear first-hand what should be on your radar to keep your Contact Center cutting-edge in the midst of new technologies and everchanging customer expectations.

We will be hosting live interviews, topical roundtable discussions, the latest industry technology and superb networking opportunities. The event will also feature a buffet luncheon, upscale hospitality throughout the day, swag galore, raffle prizes and more. Ths gorgeous venue features sweeping views of the Valley. We will be talking about all things AI, empathy, employee engagement, customer experience, metrics, agent retention, culture, chat, omnichannel, attracting top talent, cloud and more. The day will include industry best practices and tangible takeaways you can bring back and immediately implement in your Contact Center. This exciting day is chock full of learning, networking, FUN and prizes galore including cash giveaways! Grab a colleague or two...You won't want to miss this! Registration is just $99 before January 31 and will increase to $149 beginning February 1. Early bird discounts do not apply to Vendor Registration fees.

Event Agenda

11:00 am Check In & Registration

11:45 am Buffet Networking Luncheon

12:30 pm "Is Empathy Dead in the Contact Center?" with Cippy Seidler, Director, Consumer Care Center, Banner Health

12:50 pm “The Secret Sauce to Legendary CX” Presented by Steve Pappas, Senior Vice President, US Operations, Panviva

1:05 pm Afternoon Roundtable Discussions

Lively peer-to-peer discussions with a variety of topics offered. Each table will be anchored by a primary market Contact Center Leader. This is a highly anticipated, fan favorite activity! Contact Center Professionals have LOVED the opportunity to learn and share industry experiences, insights and best practices with one another.

Developing Tomorrow's Leaders Today Hosted by Dan Hale, Managing Director - Customer Care, Best Western Hotels & Resorts

Creating a Seamless Customer Experience through Omnichannel Management Hosted by John Cravens, Sr., Director of Operations Center of Excellence, Cox Communications

Continuing the Empathy Conversation Hosted by Cippy Seidler, Director, Consumer Care Center at Banner Health

Creating Customer Obsessed Agents Hosted by Eddie Baldenegro, Site Manager, Dexcom

Building a Better Culture Hosted by Tina Berlingeri Call Center Director OpenTech Alliance

CX is NOT Customer Service Hosted by Steve Pappas, Senior Vice President, US Operations, Panviva

Is Virtual Reality Going to Change your Contact Center? Hosted by Steve Webster, CEO, Cirrus

LinkedIn Brought to Life Hosted by Valerie McSorley, Executive Producer, Contact Center Nation

More to be announced!

1:35 pm "The Dawn of the Super Agent" Presented by Steve Webster, CEO, Cirrus

1:50pm Afternoon Refreshment Break

2:00 pm Roundtable Discussion Topics Repeated

Guests will have the opportunity to attend a different session previously offered at 1:05pm.

2:30 pm "Empowering Your Remote Workforce - Ensuring Consistency Across Your Teams" with Will Locke, Vice President, Virtual & BPO Site Leader, Retail Banking Contact Centers, Bank of the West

2:50 pm Wrap Up Networking Reception

You won't want to miss your chance to win some amazing gifts including CASH PRIZES - Must be present to win.

3:30 pm Event Concludes

*Final program subject to change

Speaking and sponsorship opportunities are currently available.

QUESTIONS? Contact Valerie McSorley, Executive Producer, at Valerie@contactcenternation.com or 617.935.9040.

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Date and Time

Location

Moon Valley Country Club

151 West Moon Valley Drive

Phoenix, AZ 85023

View Map

Refund Policy

No Refunds

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