$79 – $249

Contact Center Nation 2020 Boston

Event Information

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Location

Cambridge Savings Bank

81 Wyman Street

Waltham, MA 02451

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Refund Policy

Refund Policy

No Refunds

Event description

Description

Join Contact Center Nation, Cambridge Savings Bank, National Telecommuting Institute, AAA NorthEast, Quincy Mutual, Integrative Health & Wellness Coaching, Panviva and a pool of your industry peers for an interactive day focused on new ideas and the latest innovations for the Contact Center. The experience includes dynamic content designed exclusively for the industry. We have assembled a robust delegation of subject matter experts to share insights, tips and trends. Hear first-hand what should be on your radar to keep your Contact Center cutting-edge in the midst of new technologies and everchanging customer expectations.

We will be hosting live interviews, topical roundtable discussions, the latest industry technology and superb networking opportunities. The event will also feature a buffet luncheon, upscale hospitality throughout the day, swag galore, raffle prizes and more. We will be talking about all things AI, empathy, employee engagement, customer experience, metrics, agent retention, culture, chat, omnichannel, attracting top talent, cloud and more. The day will include industry best practices and tangible takeaways you can bring back and immediately implement in your Contact Center. This exciting day is chock full of learning, networking, FUN and prizes galore including cash giveaways! Grab a colleague or two...You won't want to miss this! Registration is just $79 before February 28. Early bird discounts do not apply to Vendor Registration fees.

Event Agenda

11:30 am Check In & Registration

12:00 pm Buffet Networking Luncheon

12:30 pm Live Interview with Matthew Vieira, Officer, Operations Manager, Cambridge Savings Bank

1:00 pm Behind the Scenes Tour of Cambridge Savings Bank Operations Center

1:30 pm Networking Refreshment Break

1:45 pm Afternoon Roundtable Discussions

Lively peer-to-peer discussions with a variety of topics offered. Each table will be anchored by a primary market Contact Center Leader. This is a highly anticipated, fan favorite activity! Contact Center Professionals have LOVED the opportunity to learn and share industry experiences, insights and best practices with one another.

CX is NOT Customer Service Hosted by Steve Pappas, Senior Vice President, US Operations, Panviva

LinkedIn Brought to Life Hosted by Valerie McSorley, Executive Producer, Contact Center Nation

Successfully Managing & Mentoring Your Peers Hosted by Angela Mitchell, Assistant Customer Service Manager, Quincy Mutual Group

Smart Career Pathing from the Contact Center to the C Suite Hosted by Jeff Adams, Director, Call Center Operations, AAA Northeast

Employee Engagement Hosted by Matthew Vieira, Officer, Operations Manager, Cambridge Savings Bank

Improving Customer Service through Workplace Diversity Hosted by Mike Sanders, Associate Director of Marketing, NTI, National Telecommuting Institute

Wellness in the Workplace Hosted by Rhonda Rohtstein, Master Coach & Facilitator of Change, Integrative Health & Wellness Coaching

More to be announced!

2:15 pm The Secret Sauce to Legendary CX Presented by Steve Pappas, Senior Vice President, US Operations, Panviva

2:30 pm Roundtable Sessions Repeat - Your chance to attend a second topic previously offered at 1:45pm

3:00 pm Wrap Up Networking Reception

We will be hosting the wrap up in the onsite Gaming Lounge.The perfect end to a fantastic day with your peers. The gaming room is amazing and features a golf simulator, foosball table, shuffleboard, darts and so much more. You won't want to miss your chance to win some amazing gifts including CASH PRIZES - Must be present to win.

3:30 pm Event Concludes

*Final program subject to change

Speaking and sponsorship opportunities are currently available.

QUESTIONS? Contact Valerie McSorley, Executive Producer, at Valerie@contactcenternation.com or 617.935.9040.


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Date and Time

Location

Cambridge Savings Bank

81 Wyman Street

Waltham, MA 02451

View Map

Refund Policy

No Refunds

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