$99 – $249

Contact Center Ideas & Innovations Tour Boston

Event Information

Share this event

Date and Time



Granite Links Golf Club

100 Quarry Hills Drive

Quincy, MA 02169

View Map

Refund Policy

Refund Policy

No Refunds

Event description


Join Contact Center Nation, Contact Center Pipeline Magazine, Panviva, Jacada, Community Workforce Management Software Group, SOCAP New England and a pool of your industry peers for an interactive experience focused on your Call Center.

We have assembled a robust delegation of subject matter experts to share industry insights. Hear firsthand what should be on your radar to keep your Contact Center cutting-edge in the midst of new technologies and everchanging customer expectations. This exciting day is chock full of learning, networking, FUN and prizes galore including cash giveaways! Grab a colleague or two...You won't want to miss the Boston stop of this National Tour!

Event Agenda*

1:00 pm Check In, Registration & Refreshments

Show Floor Open with Exhibit Booths and Welcome Reception

1:25 pm Official Kick Off & Welcome!

1:30 pm IDEAS - Executive Talk Interviews

Conversation Style Interviews featuring the best of the best Local Contact Center Leaders on a variety of hot topics!

2:15 pm Networking Refreshment Break

2:30 pm Afternoon Roundtable Discussions

Lively peer-to-peer discussions with a variety of topics offered. Each table anchored by a primary market Contact Center Leader. Highly anticipated, fan favorite! Contact Center Professionals have LOVED the opportunity to learn and share industry experiences, insights and best practices with one another.

Topics to include:

*Employing Empathy to Drive the Overall Customer Experience Hosted by Laurel Egan Kenny, President, Turningpoint Communications

*Building a Better Culture

*Developing Future Leaders

*Creating Authentic Connections to Deliver the Ultimate CX

*Transitioning from Operations to a Sales & Service Center

*How Mindfulness Can Increase Both Customer & Employee Satisfaction in the Contact Center

*Empowering Agents and Raising the Customer Experience

*Meeting Customer Expectations - What Does it Take?

*Understanding Artificial Intelligence & Chat Bots

*Leveraging the Power of Contact Center Analytics to Improve Customer Experience

*Digital Transformation

*Making Sure Your Contact Center is Ready for Today's Customer

*Working with your IT Department

*Open Networking

3:00 pm Roundtable Discussion Topics Repeated

Guests will have the opportunity to attend a different session previously offered at 2:30pm.

4:00 pm INNOVATIONS - Live Interviews with Contact Center Subject Matter Experts

Hear from subject matter experts in the field on how to best solve challenges in your Call Center with the latest in technology and innovation.

4:45 pm Wrap Up Networking Reception Here's your chance to win some amazing gifts including CASH PRIZES - Must be present to win.

5:00 pm Event Concludes

*Final program subject to change

For additional details on speaking and sponsorship opportunities, contact Valerie McSorley at 617.935.9040 or via email at Valerie@contactcenternation.com

Event Sponsored By

Share with friends

Date and Time


Granite Links Golf Club

100 Quarry Hills Drive

Quincy, MA 02169

View Map

Refund Policy

No Refunds

Save This Event

Event Saved