$99 – $249

Contact Center Ideas & Innovations Tour Boston

Event Information

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Date and Time

Location

Location

Granite Links Golf Club

100 Quarry Hills Drive

Quincy, MA 02169

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Refund Policy

Refund Policy

No Refunds

Event description

Description

Join Contact Center Nation, Contact Center Pipeline Magazine, Panviva, Jacada, Community Workforce Management Software Group, SOCAP New England, Zappix and a pool of your industry peers for an interactive experience focused on your Call Center.

We have assembled a robust delegation of subject matter experts to share industry insights. Hear firsthand what should be on your radar to keep your Contact Center cutting-edge in the midst of new technologies and everchanging customer expectations. This exciting day is chock full of learning, networking, FUN and prizes galore including cash giveaways! Grab a colleague or two...You won't want to miss the Boston stop of this National Tour!

Event Agenda*

1:00 pm Check In, Registration & Refreshments

Show Floor Open with Exhibit Booths & Welcome Reception

1:25 pm Official Kick Off & Welcome!

1:30 pm IDEAS - Executive Talk Interviews

Conversation Style Interviews featuring the best of the best Local Contact Center Leaders on a variety of hot topics! Join us as we speak with Christopher Drury, Customer Care Manager, Blount Fine Foods and more to be announced!

2:30 pm Networking Refreshment Break

2:45 pm Afternoon Roundtable Discussions

Lively peer-to-peer discussions with a variety of topics offered. Each table anchored by a primary market Contact Center Leader. Highly anticipated, fan favorite! Contact Center Professionals have LOVED the opportunity to learn and share industry experiences, insights and best practices with one another.

Topics to include:

*Employing Empathy to Drive the Overall Customer Experience Hosted by Laurel Egan Kenny, President, Turningpoint Communications

*Building a Better Culture Hosted by Linda Harden, Publisher, Contact Center Pipeline Magazine

*Boosting Contact Center Performance through Employee Engagement Hosted by Matthew Vieira, Operations & Electronic Communications Manager at Cambridge Savings Bank

*The Culture of a Remote Workforce Hosted by Mike Sanders, Director of Marketing, NTI, National Telecommuting Institute

*Empowering Agents to Provide Better Customer Service Hosted by Steve Pappas, Senior VP, US Operations, Panviva

*Harnessing the Power of AI, Automation & Live Agents to Exceed Customer Expectations Hosted by Yossi Abraham, President & Rhonda Rohtstein, Director of Business Development, Zappix

*Understanding Artificial Intelligence & Chat Bots

*Open Networking

3:15 pm Roundtable Discussion Topics Repeated

Guests will have the opportunity to attend a different session previously offered at 2:30pm.

3:45 pm INNOVATIONS - Live Interviews with Contact Center Subject Matter Experts

Hear from subject matter experts in the field on how to best solve challenges in your Call Center with the latest in technology and innovation.

4:45 pm Wrap Up Networking Reception Here's your chance to win some amazing gifts including CASH PRIZES - Must be present to win.

5:00 pm Event Concludes

*Final program subject to change

For additional details on speaking and sponsorship opportunities, contact Valerie McSorley at 617.935.9040 or via email at Valerie@contactcenternation.com


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Date and Time

Location

Granite Links Golf Club

100 Quarry Hills Drive

Quincy, MA 02169

View Map

Refund Policy

No Refunds

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