$75 – $175

Contact Center Ideas & Innovations Tour 2019 - Phoenix - SOCAP

Event Information

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Date and Time

Location

Location

Moon Valley Country Club

151 West Moon Valley Drive

Phoenix, AZ 85023

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Refund Policy

Refund Policy

No Refunds

Event description

Description

Join Contact Center Nation, Contact Center Pipeline Magazine, Panviva and a pool of your industry peers for an interactive day focused on new ideas and the latest innovations for the Call Center.

We have an exciting agenda full of learning, networking, FUN and prizes galore including CASH giveaways! Grab a friend or two...You won't want to miss this one!

Event Agenda

1:00 pm Check In, Registration & Refreshments

Show Floor Open with Exhibit Booths, Live Demos and Snacks

1:25 pm Official Kick Off & Welcome!

Conversation style Interviews featuring the best of the best Local Contact Center Leaders on a variety of hot topics! Join us as we discuss "Humanizing the Operations Center" with John Craven, Sr. Enterprise Director Inbound/Outbound, Receivables Management, Cox Communications and "Bringing Authentic Leadership to your Contact Center" with Aryka Berry, Care Team Manager, Origami Owl.

2:30 pm Networking Refreshment Break

2:45 pm Afternoon Roundtable Discussions

Lively peer-to-peer discussions with a variety of topics offered. Each table will be anchored by a primary market Contact Center Leader. This is a highly anticipated, fan favorite activity! Contact Center Professionals have LOVED the opportunity to learn and share industry experiences, insights and best practices with one another.

Topics to include:

*Attracting & Retaining Top Talent Hosted by Justin Sigg, Director of Business Operations, Aerotek

*Digital Self Service - Tips to Successfully Engage the Customer Hosted by Cippy Seidler, Director, Consumer Care Center, Banner Health

*Building a Better Culture Hosted by Linda Harden, Publisher, Contact Center Pipeline Magazine

*Transformational Training Techniques Hosted by Steve Pappas, SVP Operations, Panviva

*Standardization & Consistency at Every Customer Interaction

*Effective Interdepartmental Communication

*Improving the Customer / Member Journey

*Leading Effective Change Management

3:15 pm Roundtable Discussion Topics Repeated

Guests will have the opportunity to attend a different session previously offered at 2:45pm.

3:45 pm INNOVATIONS - Contact Center Technology Innovation Showcase

Hear from subject matter experts on how to best solve challenges in your Call Center with the latest in technology and innovation.

4:30 pm Wrap Up Networking Reception

You won't want to miss your chance to win some amazing gifts including CASH PRIZES - Must be present to win.

5:00 pm Event Concludes

*Final program subject to change

QUESTIONS? Contact Valerie McSorley, Executive Producer, at Valerie@contactcenternation.com or 617.935.9040.

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Date and Time

Location

Moon Valley Country Club

151 West Moon Valley Drive

Phoenix, AZ 85023

View Map

Refund Policy

No Refunds

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