$99 – $249

Contact Center Ideas & Innovations Tour 2019 - Mid-Atlantic

Event Information

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Date and Time

Location

Location

Apple Federal Credit Union

4097 Monument Corner Dr.

Fairfax, VA 22030

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Refund Policy

Refund Policy

No Refunds

Event description

Description

Join Contact Center Nation, Contact Center Pipeline Magazine, Panviva, Jacada, Community Workforce Management Software Group and a pool of your industry peers for an interactive day focused on your Call Center.

We are planning an exciting agenda full of learning, networking, FUN and prizes galore including cash giveaways! Grab a friend or two...You won't want to miss this one!

Event Agenda*

1:00 pm Check In, Registration & Refreshments

1:25 pm Official Kick Off & Welcome!

1:30 pm Executive Talk Interviews

Conversation Style Interviews featuring the best of the best Local Contact Center Leaders on a variety of hot topics.

2:30 pm Afternoon Roundtable Discussions

Lively peer-to-peer discussions with a variety of topics offered. Each table anchored by a primary market Contact Center Leader. Highly anticipated, fan favorite! Contact Center Professionals have LOVED the opportunity to learn and share industry experiences, insights and best practices with one another.

Topics to include:

*Building a Better Culture Hosted by Linda Harden, Contact Center Pipeline Magazine

*What Does Digital Transformation Mean to Your Company? Hosted by Steve Pappas, Senior Vice President Operations, Panviva

*Intelligent Automation: Building a Seamless CX and Breaking Down Organizational Silos Hosted by Scott Merritt, VP, Global Head of Automation, Jacada

*Attracting & Retaining Top Talent Hosted by Peter Tu, Account Manager, Aerotek

*Turning Negative Experiences into Teachable Moments - Positive Customer Service Strategies Hosted by Cathy Jackson, VP/Operations Manager, Customer Care Center, Sonabank

*Open Networking

3:00 pm Roundtable Discussion Topics Repeated

Guests will have the opportunity to attend a different session previously offered at 2:30pm.

3:30 pm Networking Refreshment Break

3:45 pm Contact Center Innovation Showcase Hear from subject matter experts in the field on how to best solve challenges in your Call Center with the latest in technology and innovation.

4:45 pm Wrap Up Networking Reception You won't want to miss your chance to win some amazing gifts including CASH PRIZES - Must be present to win.

5:00 pm Event Concludes

*Final program subject to change

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Date and Time

Location

Apple Federal Credit Union

4097 Monument Corner Dr.

Fairfax, VA 22030

View Map

Refund Policy

No Refunds

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