$99 – $249

Contact Center Ideas & Innovations Tour 2019 - Chicago!

Event Information

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Date and Time

Location

Location

The Mid-America Club

200 East Randolph Drive, 80th Floor

Chicago, IL 60601

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Refund Policy

Refund Policy

No Refunds

Event description

Description

Join Contact Center Nation, Contact Center Pipeline Magazine, Panviva, Jacada, Community Workforce Management Software Group and a pool of your industry peers for an interactive day focused on your Call Center.

We are planning an exciting agenda full of learning, networking, FUN and prizes galore including cash giveaways! Grab a friend or two...You won't want to miss this one!

Event Agenda*

1:00 pm Check In, Registration & Refreshments Show Floor Open with Exhibit Booths, Live Demos and Snacks

1:25 pm Official Kick Off & Welcome!

1:30 pm Executive Talk Interviews

Conversation Style Interviews featuring the best of the best Local Contact Center Leaders on a variety of hot topics.

2:30 pm Afternoon Roundtable Discussions

Lively peer-to-peer discussions with a variety of topics offered. Each table anchored by a primary market Contact Center Leader. Highly anticipated, fan favorite! Contact Center Professionals have LOVED the opportunity to learn and share industry experiences, insights and best practices with one another.

Topics to include:

*Building a Better Culture Hosted by Linda Harden, Contact Center Pipeline Magazine

*Empowering Agents to Provide Better Customer Service Hosted by Steve Pappas, Senior VP, US Operations, Panviva

*Effective Interdepartmental Communication Hosted by Angela Simpson, Director, Patient Care Contact Center, Carle Foundation Hospital

*Attracting & Retaining Top Talent Hosted by Amy McKinney, Divisional Practice Lead, Aerotek

*Open Networking

3:00 pm Roundtable Discussion Topics Repeated

Guests will have the opportunity to attend a different session previously offered at 2:30pm.

3:30 pm Networking Refreshment Break

3:45 pm Contact Center Innovation Showcase Hear from subject matter experts in the field on how to best solve challenges in your Call Center with the latest in technology and innovation.

4:45 pm Wrap Up Networking Reception You won't want to miss your chance to win some amazing gifts including CASH PRIZES - Must be present to win.

5:00 pm Event Concludes

*Final program subject to change

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Date and Time

Location

The Mid-America Club

200 East Randolph Drive, 80th Floor

Chicago, IL 60601

View Map

Refund Policy

No Refunds

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