CA$449.10 – CA$599

Conflict Resolution - Public Workshop

Event Information

Share this event

Date and Time

Location

Location

Customer Service Professionals Network

25 Royal Crest Court

Suite 201

Markham, ON L3R 9X4

Canada

View Map

Event description

Description

This course qualifies as one prerequisite towards CCSS© designation

Have you ever been in a conflict that you wished you could have handled better? We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or resolved badly don’t go away – they cause people to feel resentful and to avoid each other. The effects on an organization are a loss of productivity, absenteeism and high turnover.

Conflict comes about from differences – in needs, values and motivations. Sometimes it is through these differences that we complement each other, but sometimes these differences result in conflict. Conflict is not a problem in itself – it is what we do with it that counts.

It is important that we do something because whether we like it or not, conflicts demand our energy. In fact, an unresolved conflict can call on tremendous amounts of our attention. We all know how exhausting an unresolved conflict can be. It is not always easy to fix the problem but a great energy boost can come when we do. This program teaches you the techniques for proper conflict resolution that will leave you feeling satisfied and content.

Click here for more information about this program.

Share with friends

Date and Time

Location

Customer Service Professionals Network

25 Royal Crest Court

Suite 201

Markham, ON L3R 9X4

Canada

View Map

Save This Event

Event Saved