Conflict Resolution & Difficult Conversations Workshop in Jacksonville, FL

Duration

1 Day (10 Executive Education Credits)

8 from the live session

1 from Pre-Training Workbook (reflection & goal setting)

1 from Post-Training Resource Pack (self-practice & action planning)

Mode

Instructor-Led Virtual Live Session / In-Person / Corporate In-House

Course Overview

In today's fast-paced, collaborative workplaces, conflict is unavoidable. The difference between success and failure lies in how professionals handle disagreement, emotion, and difficult dialogue.

This one-day workshop equips participants with the tools to manage tension constructively, navigate emotional triggers, and turn challenging conversations into opportunities for understanding, growth, and collaboration.

Through discussion, simulations, and reflection, participants will develop practical frameworks to resolve conflict with composure, empathy, and confidence

You will leave with:

• A personal conflict management and communication style profile
• Frameworks for handling difficult conversations and feedback
• Tools for emotional regulation, empathy, and influence
• A 30-day Conflict Resolution Action Plan for sustained improvement

Why Join This Course?

• Build Emotional Intelligence: Recognize triggers, stay calm, and respond thoughtfully.
• Handle Difficult Conversations: Deliver hard messages with empathy and clarity.
• Transform Conflict into Collaboration: Shift from tension to teamwork and shared outcomes.
• Stay Objective Under Pressure: Balance empathy with assertiveness to remain composed and fair.
• Enhance Team Culture: Build psychological safety, trust, and respect across diverse teams.
• Advance Your Career: Earn 10 Executive Education Credits and strengthen your leadership communication profile.

Learning Objectives

By the end of this workshop, you will be able to:

• Identify common sources and types of workplace conflict.
• Apply structured frameworks to approach difficult conversations effectively.
• Use active listening and empathy to reduce emotional intensity.
• Manage defensive behavior and de-escalate tense situations.
• Deliver constructive feedback without damaging relationships.
• Balance assertiveness and empathy for clear, respectful communication.
• Recognize personal conflict styles and adapt to different scenarios.
• Foster a culture of open dialogue and proactive conflict resolution.

Prerequisites

• No prior EI training required.
• Open to all professionals and leaders who want to strengthen conflict management, emotional intelligence, and interpersonal communication.

Pre-Course Support (1 Credit)

• Reflection questions on conflict triggers and communication habits
• Self-diagnostic quiz on conflict response styles
• Workplace scenario analysis
• SMART goal-setting for the live session

Post-Course Support (1 Credit)

- Conflict Resolution Playbook

- 30-Day Conflict Resolution Challenge

- Conversation Templates and Empathy Scripts

- Bonus eGuide: The Calm Confidence Method

Target Audience

• Managers and Team Leaders
• HR and People Managers
• Project Leads and Supervisors
• Client-Facing and Service Professionals
• Emerging Leaders preparing for management roles

Certification & Credits

You will receive the Certificate of Completion from Skelora (10 Executive Education Credits).

Trainer Profile

Delivered by certified facilitators and leadership coaches with expertise in workplace communication, negotiation, and psychology. Trainers bring practical experience from corporate, public sector, and startup environments to ensure every concept translates into real-world results.

Note: Pre- and post-course work each carry 1 Executive Education Credit.