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Conflict Management provides you with effective tools to manage stressful situations in the workplace and become a highly successful leader.

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What will you learn

-Recognize the factors that cause conflict to escalate so those factors can be managed better.

-Use strategies and tools to manage and reduce customers’ anger.

-Turn confrontations into simple conversations.

-Explore Aggressive, Passive and Assertive approaches and the consequence of each response.

-How to deal with difficult team members.

-Learn effective conflict resolution methods and best practices for managing conflicts.

-How to build trust and credibility with colleagues and team members.

-Learn to hold difficult conversations calmly and assertively.

Course Outline:

- The intention behind every conflict-The cause and effect of the conflict. How did it happen? What were the consequences?

- Mindset Change – Why is it important for this change? Changes are needed for progression in life. Get rid of old habits that prevent you from moving ahead. In this millennial generation, cultural differences are inherent. The steps we need to take to fit into this cultural era and adapt to the working environment and varied styles of employees

- How to apply the principles leading to conflict resolution and establish a harmonious working environment

- The 5-step strategy in implementing the blueprint for Conflict Resolution

The areas that will be examined include:

1. Self-Awareness and Self-Management

Be aware of the working environment around us

2. Emotions

How to Manage Our Emotions Better

3. Conflicting Styles

Why are there conflicting styles and how to manage them and collaborate

4. Conflicting Roles

The similar roles in the organization that cause conflicts

5. Conflicting Resources

Allocation of resources that trigger conflicts and how to manage them

- How to build and sustain relationships with your supervisors, colleagues and peers

3 areas to examine:

1. Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment

2.The Mastery of Building Rapport at the Workplace

3.Build Trust and Confidence amongst supervisors, colleagues and peers


8-hour interactive and intensive workshop led by industry experts

Downloadable courseware

Course Completion Certificate

Group activities and brainstorming sessions

24/7 Support via Email, Online Chat, Telephone

Contact: +1 (408)-444-7579

Email: byrne@learnersink.com

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Learners Ink, LLC one of the most trusted a globally leading certification training providers. Learners Ink, LLC develops and trains Project Management Professionals, Agile Practitioners, IT Service and Quality Management Professionals by providing the skills necessary to succeed in their careers.

Our unique model of classroom training brings together the best of the in person Classroom training along with knowledge transfer through exercises, brainstorming and discussions, making a successful learning experience. Training on Professional Certification courses are delivered by leading Instructors and experts in their respective fields in a classroom setting with a face-to-face interactions.

With virtual live classroom training, you get comprehensive training from experts through Web connectivity. Get Trained without travelling as this is a part of the distance learning platform, which typically incorporates course materials, homework, tests, assessments, and other tools that are external to the classroom experience.

We welcome enquiries from corporate clients of any size. We can deliver our courses at your facility or, if you prefer, at a specific offsite facility. Each of the courses offered by Learners Ink can be delivered as a standard course, or can be tailored to suit your specific needs. We offer guaranteed to run In-person classroom and live online classroom (LVC) in over 100+ cities. Learners Ink, LLC have 200+ certified corporate instructor with 20+ years of core training experience.


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