RM1,730.20

CONFLICT MANAGEMENT THROUGH NEGOTIATION SKILLS

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Location

Hotel Bangi-Putrajaya

Persiaran Bandar

Bandar Baru Bangi, Selangor 43650

Malaysia

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Expected Learning Outcomes:

At the end of this programme, participants should be able to:

  • Develop and use the Negotiation Matrix effectively
  • Use the Questioning and Listening Techniques effectively during negotiation
  • Create a win-win situation for future negotiation
  • Identify the Needs and Wants of the other party
  • Apply the effective techniques and tactics of negotiation
  • Identify and apply the 6 Laws of Influencing

COURSE OUTLINE

Module 1 – NEGOTIATION ESSENTIALS

  • Fundamentals that you need to be aware of before you start
  • Negotiation Process
  • Stages of Negotiation
  • Negotiation Styles
  • Negotiation Principles
  • What is Negotiation?
  • Different Negotiation Situations

Module 2 – INFLUENCING SKILLS

  • 6 Laws of Influencing
  • Law of Authority
  • Law of Consistency
  • Law of Liking
  • Law of Reciprocal
  • Law of Scarcity
  • Law of Social Proof

Module 3 - PREPARATION

  • The Power of Questioning
  • The Power of Listening
  • Power Factors
  • Negotiation Matrix
  • Negotiating from a Weak Position
  • Q&L
  • Questioning Techniques
  • Types of Questions
  • Active Listening
  • Keys to Listening
  • Listening to Identify the Needs and Wants
  • Different Types of Power
  • Usage of Power
  • The Essential Tool for Negotiation
  • Mapping your Negotiation
  • Parameters in Negotiation
  • Creating Concessions
  • Handling difficult Negotiation Situations
  • Understanding the Kraljic’s Model in Negotiation
  • Offering Alternatives at an impasse

Module 4 – NEGOTIATION ENVIRONMENT

  • Body Language
  • Telephone Negotiation
  • Team Negotiation
  • Internal Negotiation
  • External Negotiation

Module 5 – THE GOOD VS GREAT NEGOTIATOR

  • Mind Reading during Negotiation
  • Negotiation Strategies
  • Identifying and Dirty Tricks and Using Effective Tactics during Negotiation
  • Avoiding Common Mistakes in Negotiation


Contact : 03 5526 7738/012 700 8268 for more informations...

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Date and Time

Location

Hotel Bangi-Putrajaya

Persiaran Bandar

Bandar Baru Bangi, Selangor 43650

Malaysia

View Map

Refund Policy

No Refunds

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