Take Your Interview Skills to the Next Level

The resident interview is the often overlooked critical first step in determining eligibility on HUD, Tax Credit, and other programs. Join Gary Kirkman for this webinar on best practices and tips on getting it right the first time.

Interview Techniques that Get Everything You Need to Know

Household non-compliance with HUD Rental Assistance Programs and LIHTC often starts with what you don’t ask during the initial interview. Questions about overtime, tips, child support, and other forms of income can uncover potential future issues. Gary Kirkman will discuss the best way to explore the many issues.

• Determining Household Composition
• Application Requirements by Program (fees, format, content)
• Interviewing Techniques
• Communicating with Individuals Living with Disabilities
• Identifying and Addressing Discrepancies in the Application process

Learn How to Conduct Thorough, Professional, and Compliant Resident Interviews

Conducting proper household interviews is a key skill for every housing professional. Whether you are a property manager looking to master compliance skills to deliver terrific customer service skills, or you are a regional manager looking for ways to impart those hard and soft skills to their staff - these skills are indispensable. As veterans of the industry will tell you, learning to be firm and professional with residents while still leading with compassion can often make all the difference.

About the Conducting Effective Household Eligibility Interviews

• Instructor: Gary Kirkman
• Type of Instruction: 1.5 Hour Video Presentation
• Certification: 1.5 Hours of CEU
• Certificate Provided: Yes 
• Cost Per Person: $150

• Hours Applied to ACE Certification: HOME, RD, HUD ACE or your LIHTC HCCP Designation.
• Manual: PDF Manual Download