Join us to learn about the theory and practice of generating, prototyping, testing and refining concepts for improved customer and staff experiences.
WHAT WE COVER
How to focus on future opportunities (versus problems)
Collaborative methods for generating concepts
Theory and practice of prototyping and testing services
How to plan, test and iterate prototypes
Collaborating with others to build consensus and buy-in
WHO WILL WANT TO ATTEND?
This course is right for service designers, innovationists, change managers, and folk from front-line service delivery, marketing, communications, product development and IT.
It will support those seeking to:
Create concepts to improve customer / staff experiences
Prototye and test early concepts with customers / staff
Build a case for funding customer-centric concepts
WHY LEARN WITH US?
We support Australia’s largest organisations
We work with many of Australia’s private and public organisations using Service Design to help them tackle their biggest challenges.
Our expertise is recognised and sought after
Our work wins prestigious awards. We sit on the Good Design Council of Australia. We judge the Good Design Awards. Over the past year our people have been invited to speak or deliver workshops across Australia, as well as in Helsinki, Copenhagen, Istanbul, Bogotá and across the US.
We love to share what we’ve learned
We continually evolve our approach and we love to share what we’ve learned along the way. We use real life examples and encourage others to share their experiences and questions.
Those who learn with us give us the thumbs up
Thank you again for a wonderful workshop. I found it extremely engaging and highly informative. The balance between theory, examples and practical exercises was perfect and delivered in a way that was easy to understand. Sydney 2016
Do I need to attend your other courses first?
While our courses are complimentary, they are designed as stand-alone offerings.
Do you offer bulk discounts?
We do indeed. Good question! Click here.
Do you tailor and run your courses for organisations?
We do. Please email us at email@example.com
What if I need to cancel?
We don't offer refunds, however you can transfer your registration to a colleague.