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Complaints Working Group

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Location

Location

Edinburgh

Waldorf Astoria Edinburgh - The Caledonian

Princes Street

Edinburgh

EH1 2AB

United Kingdom

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Event description

Description

Aptean is hosting a Financial Services Complaints Working Group on the 1st of February 2018 at the Waldorf Astoria in Edinburgh.

This free event is a chance to discuss industry topics and best practice, along with regulation and agenda items raised by attendees. The event will take place under Chatham House Rule; meaning that as an attendee you can openly discuss your pains without fear of being publicly quoted.

Past topics for discussion have included:

  • The definition of a complaint
  • Vulnerable customers
  • Errors vs. complaints
  • Governance: MI and RCA
  • Reporting
  • PPI
  • PSD2

Spaces are limited to ensure vocal discussion, so register today to save your place.


AGENDA

12:30-13:30: Networking lunch

13:30-17:00: Complaints Working Group discussion

Aptean’s chair will provide topics for discussion as a guide, but a large part of the discussion will be driven by topics you want to hear more about, for example opinions from others on regulation or experiences you would like to share.


Madeleine Skillen from the EMEA Marketing team will be coordinating this event. If you have any questions or would like to suggest a discussion topic then she can be contacted by phone: +44 (0)1604 614 189 or email: madeleine.skillen@aptean.com.


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Date and Time

Location

Edinburgh

Waldorf Astoria Edinburgh - The Caledonian

Princes Street

Edinburgh

EH1 2AB

United Kingdom

View Map

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