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Complaints Working Group in Dublin

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Date and Time

Location

Location

Aviva Stadium

Lansdowne Road

Dublin 4

Ireland

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Event description

Description

Aptean is hosting a Financial Services Complaints Working Group on the 18th of April 2018 at the Aviva Stadium in Dublin.

This free event is a chance to discuss industry topics and best practice, along with regulation and agenda items raised by attendees. The event will take place under Chatham House Rule; meaning that as an attendee you can openly discuss your pains without fear of being publicly quoted.

Past topics for discussion have included:

  • The definition of a complaint
  • Vulnerable customers
  • Errors vs. complaints
  • Governance: MI and RCA
  • Reporting
  • PSD2

Spaces are limited to ensure vocal discussion, so register today to save your place.

AGENDA

12:00 - 13:00: Networking Lunch

13:00 - 14:00: Guest Speaker - The First Word

14:00 - 17:00: Main Discussion Session

The First Word is run by Cristina Harvey and Neil Martin. They work with a team of expert writers, trainers and coaches who specialise in everything from brand tone of voice and digital, to customer service and internal communications. To find out more about our guest speakers, please visit: http://thefirstword.co.uk/

Aptean’s chair will provide topics for discussion as a guide, but a large part of the discussion will be driven by topics you want to hear more about, for example opinions from others on regulation or experiences you would like to share.

Please note, this is an invite only event.

Madeleine Skillen from the EMEA Marketing team will be coordinating this event. If you have any questions or would like to suggest a discussion topic then she can be contacted by phone: +44 (0)1604 614 189 or email: madeleine.skillen@aptean.com.


Date and Time

Location

Aviva Stadium

Lansdowne Road

Dublin 4

Ireland

View Map

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