Community Management Certificate Program

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This 8-week certificate program will be conducted online, both live and asynchronously.

Participants must have a Google+ account to participate in all course activities.

Event description


This 8-week online certificate program is designed for association community managers (and association executives with community management as part of their job responsibilities). You’ll learn the fundamentals of community management strategy and develop the skills to nurture (or troubleshoot) any online community. Hear about lessons learned, new perspectives, and effective approaches from eight successful community managers. And share your own experiences with fellow attendees in a peer-to-peer learning environment.

Participants will receive a certificate of completion at the end of the program, as well as continuing access to course materials and discussions.

Program Type:
Online (both live and asynchronous)

Program Hours:
15 Total Hours (8 one-hour scheduled virtual roundtables, plus 7 hours of course prep and online discussion)


  • Katie Paffhouse, Institute of Food Technologists
  • Rachael Bell, New Jersey Society of Certified Public Accountants
  • Kristi Donovan, CAE, Association of University Programs in Health Administration
  • Maggie McGary, American Speech-Language-Hearing Association
  • Alan Dicker, Specialty Equipment Market Association
  • Candis Sistrunk Robinson, Emergent Freelancing
  • Heather McNair, Higher Logic
  • Martha Jack, eConverse Social Media Consulting
  • Brett Wangmann, The Center for Association Growth
  • Maddie Grant, CAE, SocialFish
  • Lindy Dreyer, SocialFish

Program Outline:

  • WEEK 1: Planning for your community.
  • WEEK 2: Launching your new community.
  • WEEK 3: Reporting engagement activity.
  • WEEK 4: Content strategy for your community.
  • WEEK 5: Handling risk inside your community.
  • WEEK 6: How your community fits in the digital ecosystem.
  • WEEK 7: What does success look like?
  • WEEK 8: Taking your community to the next level.

Dates, Fees, and Registration:
This program provides an estimated 8 hours of CAE application or renewal credit. (Note: This program is not endorsed, accredited, or affiliated with the CAE program, and no program is required to meet eligibility requirements. For more information on CAE, visit

Fees: $595 introductory rate. [Scholarships may be available. Are you an association vendor looking for a sponsorship opportunity? Email]

Live Roundtable Dates: Wednesdays at noon starting February 6
(February 6, 13, 20, 27, March 6, 13, 20, 27)

Can't make one of the dates?
To receive your certificate, you must participate every week. There are many ways to participate. If you can not participate in one of the live roundtables, you can make up the time by contributing resources in the community.


This 8-week certificate program will be conducted online, both live and asynchronously.

Participants must have a Google+ account to participate in all course activities.

Organizer SocialFish

Organizer of Community Management Certificate Program

SocialFish has been helping associations make the most out of social media since we opened our virtual doors in August of 2008. We've worked with associations large and small, including the American Society of Civil Engineers, IEEE, National Society of Accountants, National Association for Children’s Hospitals and Related Institutions, National Association of Home Builders, and Financial Executives International, and the National Association of REALTORS, among others. We also work with association industry partners, including Avectra, Higher Logic, and CommPartners, to bring important elements of social media strategy to their clients. In addition to consulting work, we (Maddie Grant and Lindy Dreyer) are recognized bloggers in association, non-profit, social media, and marketing circles, and authors of Open Community. In September of 2011, Maddie Grant released her second book, Humanize, with co-author Jamie Notter. We live and breathe our social media philosophy, so you can trust that everything we suggest comes from practical experience and true passion.

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