Communications Technology in Dispatch: The Past, Present and Future
Monday, November 14, 2016 from 8:00 AM to 5:00 PM (PST)
COMMUNICATIONS TECHNOLOGY IN DISPATCH: THE PAST, PRESENT AND FUTURE
Technology is changing the way the modern communications center operates. Changes in technology affect how citizens access and interact with public safety services, as well as impacting how dispatchers provide those services.
This course provides easy to understand information and instruction on different technologies that are available and in use, how various systems work, how they impact the communications center, and how dispatchers can utilize them to their fullest.
Included in this course:
9-1-1 - landline, wireless, VoIP
Next Generation 9-1-1
- GPS (Latitude/longitude demystified)
Emergency Notification Systems
Resources and tools available (websites, publications)
POST Plan IV
POST CC #1107-31033-16001
Instructors: Jeffrey Hebert, San Diego County Sheriff's Department
What Other Have Said About This Course
- One of the most helpful parts of the class was the class exercises discussing current topics and challenges that technology brings
- The instructor's expertise as a subject matter expert was exemplary
- Good class, lots of info, some review but some new. You can easily make it a two day or day and a half class.
- Great span of information! Should be taken by all classification levels working in the PSAP.
- The most helpful part of the course was the review of GPS and lat/long as it related to wireless calls.
For additional information or questions, contact Melissa Lotero at email@example.com, or by calling 619.342.7344
Prerequisite: Must be currently employed by a public safety agency
Classes presented by the San Diego Association of Public Safety Dispatchers are certified by the California Commission on Peace Officer Standards and Training and meet the continuing professional training requirements for California public safety dispatchers.
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When & Where
San Diego Association of Public Safety Dispatchers
|The San Diego Association of Public Safety Dispatchers (APSD) develops and presents training courses for public safety dispatchers.|
|Classes presented by APSD are certified by the California Commission on Peace Officer Standards and Training and meet the continuing professional training requirements for California public safety dispatchers.|
|APSD works in conjunction with existing law enforcement, fire/EMS associations and resources to bring the needs and concerns specific to communications to the forefront. APSD is an independent, non-profit association made up of fire and law enforcement communications center managers, supervisors, phone and radio dispatchers in San Diego County.|
| APSD is a 501(c)(3) non-profit organization
Tax I.D. 04-3730953