$159 – $179

Event Information

Share this event

Date and Time

Location

Location

TMC Healing Canvas

300 W 19 Terrace

Impressionist Meeting Room

Kansas City, MO 64108

Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

In the midst of a difficult situation, have you noticed that some people seem to add a sense of calm while others seem to only make things worse? Would you like to develop or hone your own communication skills so that you can compassionately and effectively interact with people in difficult situations?

Communication Tools is a practical, trauma-informed, interactive communication skills training that is immediately applicable to work and everyday life. These communication tools are grounded in behavioral science, and a bibliography is provided for those interested in further research. The communication tools covered in this workshop, when used together, are particularly effective in de-escalating conflict while simultaneously protecting the relationship and supporting desirable behavior.

Participants will explore the definition of behavior, universal categories of behavior, fundamental facts about origins and motivations of behavior, and six communication tools:

  • Practice Respect (avoid coercive communication)
  • Ask Open-Ended Questions (and listen to understand)
  • Offer Encouragement (beyond mere praise)
  • Provide Empathy (the skill set vs. the feeling)
  • Use Reinforcement (for long-term behavior change)
  • Strategically Attend (feed the real need)

This training is active and engaging; prepare to enjoy your time! Bring an open mind and a writing instrument. Wear comfortable clothing. You are welcome to have drinks and snacks in class.

We will break for a full hour at lunchtime. Lunch is not provided. Often, we travel to and from a nearby restaurant and enjoy a meal together. Sharing lunch together is optional.

This training provides 6 contact hours, CEU applicable for most disciplines.

Share with friends

Date and Time

Location

TMC Healing Canvas

300 W 19 Terrace

Impressionist Meeting Room

Kansas City, MO 64108

Refund Policy

Refunds up to 7 days before event

Save This Event

Event Saved