£120 – £240

Multiple Dates

Communication Skills Training

Event Information

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Date and Time

Location

Location

St John's Innovation Centre

Cowley Road

Cambridge

CB4 0WS

United Kingdom

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Event description

Description


Course Overview

This practical one-day training gives the participant a greater insight into successful skills for written and verbal communication for business.


Communication is an essential aspect of effective interpersonal relationship, team working, and achieving personal, team, and business objectives.

The effective use of verbal and non-verbal communication skills among other factors would enable a practitioner or manager to succeed in the workplace.

Who will benefit from this course?

Anyone who needs insight and develop skills for effective and successful verbal and written communication.

Aim

This one-day practical training gives the participant a greater insight into successful skills for verbal and written communication for business.



Course Objectives

At the end of the training, the participant will be able to:

  • Describe the value and structure of relevant communication media.
  • Identify stages in the communication process.
  • Identify effective and appropriate communication styles.
  • Determine effective and appropriate use of tone, language, and formality.
  • List techniques of face-to-face and indirect communication.
  • Develop a personal action plan for effective communication.

Course Content

Concepts and methods of communication

Communication process

Value and structures of communication

Written communication for business

Verbal communication for business

Face-to-face communication

Listening skills

Non-verbal cues

Body language in communication

Summary and action planning

Course evaluation

Course Attendance Certificate

Course Duration and Time

1 Day Course, 9.30am-4.30pm

Training Methods

The training course takes a blended learning approach and the training methods reflect all four learning styles: Reflector, Pragmatist, Theorist and Activist. There will be interactive learning exercises, quiz, presentations, case study, individual and group-work, facilitation, and discussions.


Book 2 places and get the 3rd place FREE for the same event.

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Location

St John's Innovation Centre

Cowley Road

Cambridge

CB4 0WS

United Kingdom

View Map

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