Communication allows people, task, processes and system to interact purposively and co-operatively to achieve health, safety and environment (HSE) objectives. The way we communicate about safety will influence whether or not people will understand and participate in the safety process, and the language we use will often determine whether the process is accepted or rejected. Merely training people to work safely will often not be sufficient. It may be necessary to provide forms of motivation and publicity to encourage them to take responsibility for their own health and safety, and that of others. The methods used will need to create an atmosphere that promotes safe behavior, and reminds and reinforces the benefits for employees and the organization of working safely.
HSE practitioners spend a high proportion of the day communicating by telephone, email, written instructions; responding to technical and non – technical queries from employees and HSE colleagues, and making presentations to staff and senior management. This can be more challenging when dealing with multiple clients, multiple sites and multiple safety cultures.
This lecture will address communication culture, safety communication tools, and communication styles and present a sample cases on how safety communication was used to respond to a decrease in injury performance.
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