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911 Operators and Dispatchers perform a complex and very stressful function.

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911 Operators and Dispatchers perform a complex and very stressful function.

Communication Center personnel often play a vital role in ensuring the safety of others – not just for callers but also the officers on the street. These dedicated professionals are action-oriented people who work in a very stress filled environment. Unfortunately, the critical role they play is often misunderstood by administrators, officers and citizens.

This ONLINE Class will present a reality based picture of the Comm Center and provide students with a first hand look at the stress and trauma associated with 911 Comm Center Personnel.

From stress on the job, multiple calls holding, critical incidents, making quick decisions, feeling like a “second class member” of a team, comes a low sense of control, a lack of training, a high level of responsibility, and little chance for promotions. These factors are all combined with a work environment that adds stress to your home life (including relationships), working holidays, time away from family, emotional feelings, lack of time for exercise or eating a healthy diet.

This class will provide tools and skills needed to develop a personal plan for resiliency and how to help co-workers when a crisis hits home!

TARGET AUDIENCE: All members of the criminal justice community. Training is especially valuable for 911 Operators, Dispatchers, emergency response personnel and anyone associated with a Comm. Center in a working or supervisory capacity.


Monday, August 16, 2021 - 1:00pm until 5:00pm (Eastern Time)

COST: $199.00 per person


• You will be sent a Zoom Link one week prior to the class

• We will send out the class materials electronically (via e-mail)


• Check made payable to:

TRAINING FORCE USA, 3681 Loma Farm Road, Tallahassee, FL 32309

• Purchase Order

• Credit Card payment made online

Cancellations and Substitutions:

• Upon submission of this registration, participants are responsible for payment of this course. Please note that if you do not attend, you are still responsible for payment.

• Substitutions may be made at any time by phone, e-mail or online at the registration site.

QUESTIONS: Phone: 850-251-1223 E-mail: cpichard@trainingforceusa.com


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Organizer Training Force USA

Organizer of COMMUNICATION CENTER WELLNESS: Stress – Trauma – Resiliency

For Questions or more Information, Contact Claude Pichard via email at cpichard@trainingforceusa.com  or via phone at 850-251-1223.

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