Communication and Problem Solving Skills (King County Government Employees)
By King County Learning and Development
Date and time
Wednesday, October 16, 2019 · 8:30am - 4:30pm PDT
Location
King County Administration Building
500 4th Avenue 5th Floor, Room 560 Seattle, WA 98104Description
Communiction and Problem Solving Skills
Instructor: Lenny Borer
This one-day training will address communication and problem-solving skills with the public and with co-workers. This class covers skills for effective listening, speaking, dealing with conflicts and with defensive behavior.
Participants will know how to:
• Name and demonstrate 7 active listening skills
• Name and demonstrate 5 assertive verbal skills
• Identify the differences between aggressive and assertive behavior
• Name the 5 steps to deal with defensive behavior
• List the steps in the 7 step problem solving process