$99

COMMUNICATING WITH CHALLENGING CUSTOMERS (CPTC BRUNSWICK)

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Location

Coastal Pines Technical College

3700 Glynco Parkway

Continuing Education

Brunswick, GA 31525

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Refund Policy

Refund Policy

Refunds up to 7 days before event

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Event description

Description

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied. Participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.

Objectives:

  1. Cultivate a positive attitude

  2. Manage internal and external stress

  3. Develop abilities to listen actively and empathize

  4. Build a rapport with customers in person and over the phone

  5. Understand the diverse challenges posed by customers

  6. Develop strategies to adapt to challenging circumstances


  • Registration Fee: $99

  • Registration and Payment Deadline: 12/6/17

  • Dates: 12/8/17

  • Days: Fr

  • Times: 8am-5pm

  • Location: Brunswick

  • # Contact Hours: 8

  • # Class Days: 1

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Date and Time

Location

Coastal Pines Technical College

3700 Glynco Parkway

Continuing Education

Brunswick, GA 31525

View Map

Refund Policy

Refunds up to 7 days before event

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