Free

COF Training and Development Series: "I Pay Your Salary"

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Simmons University

Lefavour Hall, Kotzen Room

300 The Fenway

Boston, MA 02115

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While getting the job done efficiently and safely, employees are expected to retain a positive public image for their department and institution. When confronted with a someone's disappointment, anger or entitlement, what we want to say versus what we should say are often two very different things. Participants in this seminar will learn specific techniques for defusing and resolving difficult situations.

Please note: COF Training & Development sessions are not open to the public. They are available to the employees of COF instutitions and MASCO, and FLO members only.

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Date and Time

Location

Simmons University

Lefavour Hall, Kotzen Room

300 The Fenway

Boston, MA 02115

View Map

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