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CMUA Annual Customer Engagement Summit

California Municipal Utilities Association

Wednesday, October 24, 2018 at 8:00 AM - Thursday, October 25, 2018 at 12:00 PM (PDT)

CMUA Annual Customer Engagement Summit

Ticket Information

Ticket Type Sales End Price Fee Quantity
CMUA member utility, JPA, Associates and non-profits. Utilities and JPAs that are members of a CMUA member but who are not a direct member of CMUA will be extended the member rate.
Oct 25, 2018 $199.00 $0.00
Non-member utilities, JPAs, and industry-related organizations and suppliers.
Oct 25, 2018 $249.00 $0.00

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Event Details

The 2018 Annual Customer Engagement Summit, hosted this year by Burbank Water and Power, will provide a forum for utility leaders, customer service professionals, and water and energy experts to network, learn best practices and share new ideas.  Utilities teaching utilities about innovative solutions and forward-thinking ways to continue providing high-level service to their communities.  Don't miss your chance to attend this highly anticipated event.



  • Technology Trends Changing the Business of Utilities
  • Improving Customer Perceived Value of Your Utility
  • Maximizing the Residential Energy Customer Experience
  • Electrification, Energy Efficiency & Renewables


  • Customer Service Staff
  • Key Account Reps
  • Marketing & Communication Staff
  • Administrative Supervisors
  • Energy Efficiency Managers


  • Early Bird Member $149 (by October 4)
  • Early Bird Non-Member $199 (by October 4)
  • Member $199 (after October 4)
  • Non-Member $249 (after October 4)


  • Holiday Inn: 150 E. Angeleno Ave, Burbank, CA  91502, (818) 841-4770, Website
  • Residence Inn by Marriott: 321 South Ikea Way, Burbank, CA  91502, Website
  • Hilton Garden Inn: 401 S San Fernando Blvd, Burbank, CA  91502, Website
  • Springhill Suites by Marriott: 549 S San Fernando Blvd, Burbank, CA  91502, Website

If you have a disability and require special assistance, please inform Christine Chapman via email or phone at (916) 326-5804 and provide a list of your requirements.



Check out the great, interactive networking and educational sessions we have planned for this year.  The agenda is constantly being updated as more speakers and session information is being added so check back frequently for updates.  To view the full summit agenda, please click here or for more details, visit the event webpage at

Have questions?  Contact Christine Chapman at or call (916) 326-5804. 



What are my transportation/parking options for getting to and from the event?

Parking is available onsite at Burbank Water and Power.  Space will be reserved in the employee lot.


Airport and Ground Transportation

For attendees flying into Burbank Airport, ground transportation including taxi service, UBER and LYFT are available by using the appropriate app.  Burbank Water & Power is located approximately 3 miles from the airport.  For those flying into Orange County Airport, BWP is approximately 50 miles.


How can I contact the organizer with any questions?

If you have questions about the event, contact Christine Chapman at or (916) 326-5804.


What's the refund policy?

Refunds will be issued up to seven (7) days prior to the first day of the event (October 17, 2018.  After October 17, 2018, no refunds will be issued, however, substitutions can be made at any time without additional cost.  Substitutions must be made in writing and directed to Christine Chapman at


Do I have to bring my printed ticket to the event?

No, you do not need to bring your printed ticket.


Can I update my registration information?

You can update your contact information or send a substitute by logging into your EventBrite account and making the necessary changes.


Is my registration fee or ticket transferrable?

You can transfer your registration (substitute) to another person in your organization but you cannot transfer your payment to another CMUA event.  If you need to cancel your registration, please refer to the cancellation policy.


Is it ok if the name on my ticket or registration doesn't match the person who attends?

No.  The name on the ticket must be that of the registrant.  If you need to transfer your paid registration to another person, please log into your EventBrite account and select the option to transfer your registration and follow the prompts.


How do I request special assistance?
If you have a disability and require special assistance, please inform Christine Chapman via email or phone at (916) 326-5804 and provide a list of your requirements.

Have questions about CMUA Annual Customer Engagement Summit? Contact California Municipal Utilities Association

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When & Where

Burbank Water and Power
164 West Magnolia Boulevard
Administration Bldg/Basement Auditorium
Burbank, CA 91502

Wednesday, October 24, 2018 at 8:00 AM - Thursday, October 25, 2018 at 12:00 PM (PDT)

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