For the insurance industry, cloud adoption accelerates in response to COVID-19. Insurers struggled to pivot to remote work and to continue meeting demands for sales and service. COVID-19 is likely to have lasting impacts on customer behaviour. The need for greater agility to create virtual agents and direct-to-consumer models at scale will only increase.

The way to capture that revenue in digital platforms is through cloud-enabled digital customer and agent journeys enhanced by applied intelligence. The combination of disruption, pressure on insurers, easy access to transformative cloud technology, and demand for digital economic structure requires insurers to take bold action to stay ahead of their peers.

This roundtable, the facilitator from Alibaba Cloud and industry experts will discuss the following:

• Benefits of implementing cloud capabilities across the Insurance business architecture

• Deep dive into policy and claims using cloud

• Security measures and regulatory compliance

• eKYC, virtual on-boarding, and Digital Identities

• Go-China Policy

新型冠狀病毒為全球經濟及金融市場帶來震盪，以保險業為例，各大保險公司正努力轉型在家或遙距工作，同時繼續滿足對銷售和服務的需求。新冠疫情更可能讓消費者的行為習慣產生持久性的影響，利用雲轉型等技術可以應對疫情影響而加速發展，優化客戶體驗及降低成本創造空間和應對更大敏捷性的需求。

疫情使各行各業都加速了科技革命，採取大膽行動以保持領先地位。

保險業可利用雲技術和數字轉型來遙距開戶、認識顧客(KYC)、分析其需求、將銷售及客戶服務全面升級，解決保險公司面臨的壓力和挑戰。

這次圓桌會議由來自阿里雲的技術專家和行業專家共同主持，為大家分享保險業最新和最常見的案例，您將學習到：

• 保險業務架構中實施雲轉型的好處

• 深入研究使用雲科技的政策和聲明

• 安全措施和合規性

• eKYC, 數字身份

• 連接中國市場的方案和政策