This three-hour, interactive workshop will review and practice techniques to continually anticipate visitor needs and exceed expectations to WOW visitors during their stay in Cleveland.
- Understand the role of tourism in the economy of Cleveland
- Be aware of visitors’ expectations and first impressions
- Learn to transform challenging situations into positive outcomes
- Rediscover Cleveland’s top attractions, events, history and culture
- Get the inside scoop on new destination developments
- Discover Destination Cleveland as a resource for information