Our fabulous Grotto returns again this year for children and families wanting to meet Santa and have a great day out.
Tickets are £10 per child and for each child includes: Meeting Santa and receiving a gift, Craft activities, a facepaint, a glitter tattoo, food craft activity, story-telling, a photobooth, nail painting, games and super value guaranteed to put a smile of everyone's face.
Come and meet our team of friendly elves who will entertain and delight you.
NOTE: Slot's for Santa are distributed on a first come first served basis. All children booked are GUARANTEED the slots unless late. We cannot issue exchanges or refunds. All activities are inclusive of price except refreshments and gift sales. Each child pre booked is guaranteed a gift from Santa. To turn up on the door is fine but will not guarantee you a Santa slot and may reduce some activities availble on the day, however facepaints, one craft, a tattoo, nail paints, photobooth and story telling will be available as a guarantee. To pre-arrange your time slot with Santa please email email@example.com otherwise you must be at the event at 1pm to check in for your slot time. Drinks and refreshments will be on sale but are not included.
What are my transport/parking options getting to the event?
FREE parking at The Stoke Abbott Road Civic Centre Car Park, also FREE street parking outside the law Courts, and outside the Library and North of the studio, anything South of the Studio is chargeable. Please do not pull up, even to unload, on the Zig Zag lines outside the studio. This carries penatly driving pounts and a fine, the council have cameras located directly opposite the studio.
What is NOT included in my ticket price?
Drinks are NOT included in the price.
Do I have to order a ticket per adult?
Adult Tickets are free, we recommend 1 adult per family, where possible.
I want a specific time to meet Santa...
This is fine, we can allocate you a time in advance if you email us firstname.lastname@example.org, otherwise you must be at registration at 1pm to be allocated a time. (Times are allocted on a first come first served basis).
Can I drop my child off?
An adult must accompany children.
I have a baby, do I have to pay?
You only need to pay for the child that is partaking. Any children entering without a paid place will not be given a band to join in with activities. Babies are welcome to enter to see Santa with an older sibling but will not be given a gift or an activity pass. If you wish your child to receive a gift you will need to purchase a ticket. If you are a parent with a baby wishing to meet Santa and have no other children, you must purchase a ticket. Siblings can enter together, as can friends, please notify us of your intentions by emailing email@example.com so we can link your times.
Can I take photos?
Yes, you can take photos, we do not have an official photographer and you are welcome to take photos of your Grotto experience.
What can/can't I bring to the event?
We do not have the space for buggies and strollers. Please leave those in your car. We do not have wheelchair access to the upstairs areas.
Where can I contact the organiser with any questions?
Please email your questions to firstname.lastname@example.org.
Is my registration/ticket transferrable?
Tickets are non refundable and non transferable
Do I have to bring my printed ticket to the event?
Yes, please print your ticket and bring on the day.
What is the refund policy?
We cannot offer refunds or transfers
The name on the registration/ticket doesn't match the attendee. Is that okay?
If you are buying a ticket for someone else and are not attending, please email us so we can make a note of the details. email@example.com
Tickets are sold out, can I still attend?
Yes, you can still attend and do purchase a non-Santa meet ticket. If a slot becomes available we will let you meet Santa for an additional £2.
My child does NOT want to meet Santa.
Please purchase a non-meet Santa ticket and your child can enjoy all the activities.
What if I don't buy a ticket and I come on the door?
We can ususally get you in if you do not buy a ticket, but we cannot guarantee a Santa slot. There will be plenty of activities for your child to enjoy but a few activities will be pre-ordered and so we cannot guarantee full participation, however they will at least get: a facepaint, nail painting, a glitter tattoo, 1 craft activity, free craft table, photobooth, storytimes and games.