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Change the Process, not the People...See Bottom Line Changes

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Cape Cod Community College, Hyannis Center

540 Main St

Hyannis, MA 02601

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Change the Process, not the People... See Bottom Line Changes

Tues. 9/19/2017; 8:30am-10am with an additional, optional hour of small group coaching offered from 10am-11am.
Speaker/Instructor: Irene Mauch
Cost: FREE, light breakfast provided.

Target Audience: Business owners or senior leaders interested in improving their customer’s experience and the organization’s success.

The topic of “Process Thinking” as a critical component of Leadership isn’t often discussed in the small business sector, yet it’s a core characteristic of a sustainable + growth business model. While not a sexy topic like branding or a hot new app, process thinking & project work impacts every organization’s bottom line -- in every department, every day of the week-- with a cumulative effect!

This dynamic workshop is designed to expand your perspective of the people, processes and resources that impact your ability to deliver a quality product and service that customers value. Participants will learn the principles of process thinking and how to create a culture of continuous improvement based on cross-functional teams.

About the Speaker: Irene Mauch, a certified Project Management Professional (PMP) and award-winning operations and marketing expert is the Principal of The Mauch Group, a business process improvement firm.

For over 30 years she has helped organizations define and build better processes through strategic project management. A key element to her approach is fostering a process improvement and project management mentality at every level of the organization. She’s led product development and process redesigned projects in a span of profit and nonprofit industries impacting bottom-line results in Finance, Production, Sales, Customer Service, and Marketing.

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Cape Cod Community College, Hyannis Center

540 Main St

Hyannis, MA 02601

View Map

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