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Certified Agile Service Manager (CASM) | Dublin | 2017

Daysha Consulting

Tuesday, September 26, 2017 at 9:00 AM - Wednesday, September 27, 2017 at 5:00 PM (IST)

Certified Agile Service Manager (CASM) | Dublin | 2017
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Ticket Information

Ticket Type Remaining Sales End Price Fee Quantity
Standard 10 Tickets Sep 26, 2017 €1,199.00 €43.93
Standard (Group 3 or more) 10 Tickets Aug 17, 2017 €899.00 €37.93
Early Bird 10 Tickets Aug 27, 2017 €995.00 €39.85

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Event Details

Daysha Consulting has partnered with the DevOps Institute to bring enterprise level DevOps Institute and Daysha ConsultingCertified Agile Service Manager (CASM) to the market. Working with thought leaders from the DevOps community, the IT Service Management field and the IT training market, the DevOps Institute is setting the standard in quality for enterprise grade DevOps education and training.


The learning objectives for Certified Agile Service Manager (CASM) include an understanding of: 

  • What it means to “be agile” 
  • The Agile Manifesto, its core values and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Scrum roles, artefacts and events as it applies to both products and processes
  • The two aspects of Agile Service Management 
  • Agile Process Improvement —ensuring processes are lean and deliver “just enough” control
  • Agile Process Design—applying Agile practices to process design projects 



  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • DevOps – The Basics (pre-class resource)
  • Learner Manual (excellent post-class reference)
  • Participation in unique exercises designed to apply concepts
  • Sample documents, templates, tools and techniques
  • Access to additional sources of information and communities


Successfully passing (65%) the 60 minute exam, consisting of 40 multiple-choice questions, leads to the DevOps Foundation Certificate. The certification is governed, administered and maintained by the DevOps Institute. The DevOps Foundation Certificate will be the pre-requisite for future DevOps certification courses.


  • Individuals and organizations seeking a foundational understanding of DevOps
  • Employees and managers responsible for designing, reengineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Process stakeholders
Have questions about Certified Agile Service Manager (CASM) | Dublin | 2017? Contact Daysha Consulting

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When & Where

ICS Skills
89 Pembroke Road

Tuesday, September 26, 2017 at 9:00 AM - Wednesday, September 27, 2017 at 5:00 PM (IST)

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Daysha Consulting

Daysha Consulting is a leading IT services and solutions company focused on helping companies to deliver their IT projects, transform their capabilities, and ultimately to provide value to their customers and stakeholders.  Our goal is to help organizations benefit from disruptive technologies, such as Cloud Computing, Lean/Agile SW Development, and DevOps. We work across a range of industries including financial services, government, aerospace, and high-tech within the Irish and UK market.

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Certified Agile Service Manager (CASM) | Dublin | 2017
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