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Certified Agile Service Manager (CASM)® - 2 Days

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AXA Tower

8 Shenton Way

Singapore, 068811

Singapore

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COURSE OBJECTIVES

COURSE OBJECTIVES: The learning objectives for Certified Agile Service Manager (CASM) include an understanding of: - Whatitmeansto?beagile? - The Agile Manifesto, it's core values and principles - Agile concepts and practices including ITSM, Kanban, Lean and DevOps - Scrum roles, artifacts and events as it applies to both products and processes - The two aspects of Agile Service Management: - Agile Process Improvement? ensuring processes are lean and deliver -just enough?control - Agile Process Design? applying Agile practices to process design projects COURSE/ STUDENTMATERIALS: - Sixteen (16) hours of instructor-led training and exercise facilitation - The Agile Service Management Guide and Scrum Guide (pre-class resources) - Learner Manual (excellent post-class reference) - Participation in unique hands-on exercises designed to apply concepts - Sample documents, templates, tools and techniques - Access to additional sources of information and communities

COURSE CONTENT

TOPIC Theory in Mins Practical in Mins Demo in Mins
1. Course Introduction 5
2. What does it mean to be agile -70 60
3. Agile practices 75 45
4. What is Agile Service Management (Agile SM)? 60 60
5. What is Scrum 60 60
6. Agile Service Management artifacts 60 60
7. Scrum Events 45 30
8. Agile Service Management Events 60 60
9. Agile Process Improvement 45 30
10. Agile Service Management 45 30
11. Summary and Exam Preparations 60 60

COURSE DURATION

2 Days

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Location

AXA Tower

8 Shenton Way

Singapore, 068811

Singapore

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