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CEO Forum: Standard Work For Leaders

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ASU SkySong Innovation Center, Room 130 (Synergy I)

1365 N. Scottsdale Road

Scottsdale, Arizona 85257

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Creating a standard of work for your leaders through the use of your MOS is a good first step, but if you do not continue to develop your leaders over time, you will eventually see a drop-off in positive customer experience scores and profitability. Rather than requiring all leaders to attend a “one-size-fits-all” leadership training course, you should apply what we call “practical application leadership training.”

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Location

ASU SkySong Innovation Center, Room 130 (Synergy I)

1365 N. Scottsdale Road

Scottsdale, Arizona 85257

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