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Cents & Sensibilities: A Customer Service Workshop

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Location

Hyatt House Chicago/Evanston

1515 Chicago Avenue

Evanston (Illinois), IL 60201

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Event description

Description

Join Downtown Evanston and Chicago's North Shore Convention and Visitors Bureau for an exciting workshop crafted for Evanston’s small businesses. Titled “Cents and Sensibilities: A Customer Service Workshop,” the 75-minute workshop will cover the following topics and set the tone for an active spring and summer season.

- How to apply customer service best practices
- Improve the customer experience
- Improve interpersonal communication skills
- Assist with stress management

Schedule
8:30am | Coffee/refreshment and networking
9:00am | Workshop
10:15am | Q&A

Presenter
Stephanie Leese Emrich is Founder and Chief Service Officer of ServiceSpeaks, Founding President of National Customer Service Association (NCSA) Chicagoland, Certified Guest Service Professional (CGSP) and Endorsed AHLA Instructor. As distinguished Les Clefs d’Or Concierge and president of the National Concierge Association-Chicago, each day proves to be an ongoing service exploration. Stephanie founded ServiceSpeaks in 2010 to assist front-line business professionals in elevating their skills in producing results in a service focused culture.


Please note that the event is for Evanston and North Shore businesses and is limited to 60 attendees. Please contact Annie Coakley, Executive Director, Downtown Evanston if you have any questions at acoakley@downtownevanston.org.


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Date and Time

Location

Hyatt House Chicago/Evanston

1515 Chicago Avenue

Evanston (Illinois), IL 60201

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