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Center Manager Certification Program (CMCP)

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Rockland County Fire Training Center

35 Firemens Memorial Drive

Pomona, New York 10970

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REGISTER FOR THIS COURSE DIRECTLY WITH THE NATIONAL EMERGENCY NUMBER ASSOCIATION. CLICK HERE FOR THE REGISTRATION PAGE.

The Center Manager Certification Program (CMCP), offered by the National Emergency Number Association (NENA), is designed to equip recently-hired, newly promoted, and aspiring PSAP and 9-1-1 authority managers and supervisors with the tools needed to effectively manage their agency through a rigorous 40-hour course of lecture and lab-based education. For more seasoned 9-1-1 professionals, the CMCP may serve to fill in some of the gaps and strengthen core competencies required in emergency communications center management.

The CMCP serves as an affordable career advancement opportunity to anyone involved in public safety agency management, and provides education in subject areas that are critically important to anyone looking to forge a long and successful career path. The CMCP, unlike many other upper-level emergency communications training programs, utilizes a real-world, hands-on approach that is focused on topics encountered daily by managerial and supervisory-level personnel.

With a curriculum built by current and former 9-1-1 center managers with decades of combined supervisory and training experience, the CMCP will provide you with knowledge and skills that can immediately and dramatically improve your on-the-job effectiveness and enhance your agency's everyday operations.

Program outline:

  • What is a center manager?
  • Management vs. leadership
  • Defining your center's culture
  • Designing an organizational structure
  • Business communications
  • Right people in the right seats
  • Building an effective team
  • PSAP consolidation
  • Legal issues
  • Procedures explained
  • Training and quality assurance
  • Systems and technologies
  • Finance
  • Procurement
  • Project management
  • Media
  • Industry best practices
  • Center report card
  • Staffing tools
  • Risk management
  • Continuity of operations

This selective educational program is offered at only a few sites throughout the United States each year, and we are very proud and excited to announce that the Rockland County Sheriff’s Office has been chosen as a CMCP course host in 2019. This course can be challenging to find, especially in the New York area. All current and prospective PSAP/9-1-1 authority personnel are strongly advised to review the CMCP program and consider registering for this course. You will meet current and prospective 9-1-1/PSAP supervisors and managers from the New York region, and frequently, from across the United States. Occasionally, students from other countries fly in to attend this course.

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Rockland County Fire Training Center

35 Firemens Memorial Drive

Pomona, New York 10970

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