CEM Leaders in London - Oct 17 Monday 2-5 PM
CEM Leaders in London - Oct 17 Monday 2-5 PM

CEM Leaders in London - Oct 17 Monday 2-5 PM

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London, United Kingdom

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A LIVE 3 hour session in London for managers and executives looking to start or accelerate their Customer Experience Management (CEM) programmes.

Are you a Manager or Executive looking to learn the steps to Customer Experience Management mastery? If you are, then attending one of our free 3 hour sessions will be perfect for you. We will be running morning and afternoon sessions at the Marriott County Hall in London from Monday 17th October - Friday 21st October. 

You will learn:
  • Who is using Customer Experience Management.
  • What results these leaders are achieving.
  • The 8 step methodology that the world's leading companies use as their CEM backbone.
  • The number 1 mistake 99% of companies are making when it comes to CEM.
  • Simple questions that give CEM break throughs within minutes.
  • The strange game that guarantees that you'll never think about CEM in the same way again.

We've worked with some of the best performing and most innovative CEM leaders on the planet and now we want to share what we've learned with you.
  • If you class yourself as a beginner you will get a quick and dirty kick start into how CEM works.
  • If you class your self as intermediate you will get more insight into how some of the best performing companies in the world use CEM.
  • If you class yourself as an expert you'll get a mindset shift that will ensure that you never approach CEM in the same way again.

We aren't running these free sessions out of the goodness of our hearts, we hope that you will be so impressed by what we show you that you will consider working with us in the future. The best way for us to impress you is to give you some of our best stuff right off the bat and demonstrate our worth. There will be some attendees who definitely will want to work with us again, there will be some who definitely won't but either way you will leave with some of the most valuable CEM thinking available today.

These CEM Leaders Masterclass sessions are perfect for:
  • Heads of Customer Experience
  • Heads of Customer Service
  • Heads of Customer Success
  • Heads of Customer Engagement
  • Directors of Customer Experience
  • Directors of Customer Service
  • Directors of Customer Success
  • Directors of Customer Engagement
  • Chief Customer Officers
  • Chief Executive Officers
  • Managing Directors
  • any similar roles
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