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Join the Celent team for a unique opportunity to explore how banks are leveraging technology in innovative ways to differentiate themselves in the increasingly competitive and challenging marketplace. This event will cover a variety of best practices. Gain a fresh perspective on the future of online banking, the branch of the future, mobile payments, and more. Celent will also be recognizing the Model Banks selected for inclusion in our annual report.
The event will consist of presentations and panel sessions featuring the perspectives and insights of leading-edge financial institutions.
8:30 am
Registration
Westin Peachtree Plaza Peachtree Ballroom, 8th Floor
9:30 am
Welcome Address
Most banking innovation in banking is coming mostly from customer-facing channels. From online banking to mobile banking to branch of the future, it is innovation in product access, not the products themselves that are changing. The one exception is payments, where new methods and functionalities are hitting the market.
Financial institutions have had to manage a growing array of distribution channels, and branch infrastructures are showing signs of neglect. With declining foot traffic in branches, a growing number of financial institutions are feeling pressure to evolve their branch networks to keep them efficient, effective, and relevant. But how do you get there from here? This panel discussion will address these challenges and feature perspectives of banks that have been well down the path to the branch of the future.
The ever-evolving nature of the Internet channel has banks careening in all directions to keep up with new technology, shifting business models, and customer demands and requirements. This panel discussion will address the changing role of online banking, the online user experience, the applicability of PFM, the role of nonbanks in financial services, the significance of social media, and much more.
Celent has found a large amount of innovation in the payments space, often driven by players outside of the banking industry. However, these initiatives have a low success rate and a long lead time before they reach critical mass. This session will review a selection of innovative payments startups and describe a framework of how a new payment solution should be evaluated. It will also provide examples of banks and established payment organizations that have been innovating successfully over the years, as well as suggest how others should approach payments innovation.
The vast majority of mobile banking transactions are reminiscent of Internet banking 1.0, which was summarized rather neatly as, "your statement on a screen." Balance inquiries, recent transactions, and mini-statements dominate mobile usage. Bill pay, alerts, and account to account (A2A) transfers round out the most used features. How and when will consumers move to the next generation of functionality? Mobile remote deposit capture could be a game changer, dropping branch visits even further. Using the mobile phone as a payment device could also be a game changer. What's coming next?
Each year Celent selects "model banks" from a large number of nominations and recognizes them for their effective use of technology. This year, Celent will recognize 18 banks in the areas of customer service, distribution, infrastructure, product development, security and risk management, and transaction processing.
Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally experienced analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is part of Marsh & McLennan Companies [NYSE: MMC].
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