Join the Celent team for a unique opportunity to explore how banks are leveraging technology in innovative ways to differentiate themselves in the increasingly competitive and challenging marketplace. This event will cover a variety of best practices. Gain a fresh perspective on the future of online banking, the branch of the future, mobile payments, and more. Celent will also be recognizing the Model Banks selected for inclusion in our annual report.

The event will consist of presentations and panel sessions featuring the perspectives and insights of leading-edge financial institutions.

8:30 am

Registration

Westin Peachtree Plaza
Peachtree Ballroom, 8th Floor

9:30 am

Welcome Address

Most banking innovation in banking is coming mostly from customer-facing channels. From online banking to mobile banking to branch of the future, it is innovation in product access, not the products themselves that are changing. The one exception is payments, where new methods and functionalities are hitting the market.

Bart Narter
Senior VP, Celent

9:45 am

Branch of The Future: Getting There From Here

Financial institutions have had to manage a growing array of distribution channels, and branch infrastructures are showing signs of neglect. With declining foot traffic in branches, a growing number of financial institutions are feeling pressure to evolve their branch networks to keep them efficient, effective, and relevant. But how do you get there from here? This panel discussion will address these challenges and feature perspectives of banks that have been well down the path to the branch of the future.

Moderator:
Bob Meara
Senior Analyst, Celent

Panelists:

Sandra Dixon
EVP, Group Executive
Extraco Banks

Andrew Lederer
VP, Business Process Manager
Kennebunk Savings Bank
Deanna Savage
SVP, Retail Banking
UMB Bank

11:00 am

Break

11:15 am

The Future of Online Banking

The ever-evolving nature of the Internet channel has banks careening in all directions to keep up with new technology, shifting business models, and customer demands and requirements. This panel discussion will address the changing role of online banking, the online user experience, the applicability of PFM, the role of nonbanks in financial services, the significance of social media, and much more.

Moderator:
Jacob Jegher
Senior Analyst, Celent

Panelists: Dan Dickinson
SeniorManager,
eChannel Strategy & Planning
BMO Bank of Montreal
Andy Hernandez
EVP, Director Channel Development
BBVA Compass



Josh Reich
CEO
BankSimple


Todd Sandler
SVP, Head of
Product Strategy
ING Direct

12:30 pm Lunch and Networking
1:30 pm

How Banks Should Think About Payments Innovation

Celent has found a large amount of innovation in the payments space, often driven by players outside of the banking industry. However, these initiatives have a low success rate and a long lead time before they reach critical mass. This session will review a selection of innovative payments startups and describe a framework of how a new payment solution should be evaluated. It will also provide examples of banks and established payment organizations that have been innovating successfully over the years, as well as suggest how others should approach payments innovation.

Zilvinas Bareisis
Senior Analyst, Celent

2:30 pm

Mobile Banking: The Evolution From 1.0 to 2.0

The vast majority of mobile banking transactions are reminiscent of Internet banking 1.0, which was summarized rather neatly as, "your statement on a screen." Balance inquiries, recent transactions, and mini-statements dominate mobile usage. Bill pay, alerts, and account to account (A2A) transfers round out the most used features. How and when will consumers move to the next generation of functionality? Mobile remote deposit capture could be a game changer, dropping branch visits even further. Using the mobile phone as a payment device could also be a game changer. What's coming next?

Moderator:
Bart Narter
Senior VP, Celent

Panelists: John Finley
SVP, Online & Mobile Channel Manager
Bank of The West

Libby Ghekiere
SVP, Product Solutions & Strategies
City National Bank Doug Peacock
VP, Senior Product Manager, Mobile & Online Banking
M&I Bank

Marc Warshawsky
SVP, Mobile Channel Design Executive
Bank of America

3:45 pm

Celent Model Bank Awards

Each year Celent selects "model banks" from a large number of nominations and recognizes them for their effective use of technology. This year, Celent will recognize 18 banks in the areas of customer service, distribution, infrastructure, product development, security and risk management, and transaction processing.

Bob Meara
Senior Analyst, Celent

4:30 pm

Closing Remarks

Bart Narter
Senior VP, Celent