Business is Show Business: How to Increase Customer Loyalty

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Location

Location

Hotel Adeline

5101 North Scottsdale Road

Scottsdale, AZ 85250

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No Refunds

Event description
Learn from award-winning Experiential Architect Lenny Talarico, CSEP, CHE how to increase customer loyalty

About this Event

Join us on Wednesday, October 16th at Hotel Adeline for an exciting program featuring award-winning Experiential Architect Lenny Talarico, CSEP, CHE who will speak about why hospitality is not just about providing services for guests' needs and comfort, but also creating unforgettable, unique, and engaging experiences in order to increase customer loyalty. Talarico will share case studies to demonstrate specific objectives and how they were achieved as well as tips on how to retain customers.

Networking opportunities, lunch, and complimentary beer and wine will be provided.

About Our Speaker:

Lenny Talarico, CSEP, CHE is an Experiential Architect with more than 25 years of engagement producing events and entertainment. He is regarded for his contribution to many iconic Las Vegas offerings throughout his career. During his tenure with MGM Resorts he produced high-profile international events including: grand openings, entertainment launches and industry meetings, many of which have been recognized with multiple ESPRIT and GALA awards. Since 2010 he has been an instructor at The International School of Hospitality (TISOH) partnering with industry executives creating the first of its kind Design Lab, an on campus tactile learning environment supporting multiple disciplines in the hospitality curriculum. He is both a CSEP (Certified Special Event Professional) and CHE (Certified Hospitality Educator).

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Ticket Prices:

Early Bird Member: $25.00

Early Bird Non-Member: $40.00

Member: $35.00

Non-Member: $50.00

Day-Of-Ticket: $60.00

Student Member: $15.00

Student Non-Member: $30.00

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Date: Wednesday October 16, 2019

Time: 11:00am-1:30pm

Location: Hotel Adeline 5101 N Scottsdale Rd, Scottsdale, AZ 85250

Date and Time

Location

Hotel Adeline

5101 North Scottsdale Road

Scottsdale, AZ 85250

View Map

Refund Policy

No Refunds

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