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Business Governance through ITSM


Sunday, May 23, 2010 from 10:00 AM to 2:00 PM (Gulf Standard Time Oman Time)

Business Governance through ITSM

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Event Details


Limited Seats
members only

An in-depth view offering members a range of compliance best practices aimed at aligning the IT Service Management and Governance standards with locally set policies and mandates. Brought to you by itSMF Gulf & British Standards Institute the only internationally recognized and independent non-profit organizations dedicated to Service Management standards, frameworks and best practices.

A joint workshop brought to you by: itSMF Gulf, HCT - ADMC & BSI

 Who Should Attend?
 • CIOs & CTOs
 • IT Directors and VPs
 • Policy Makers
 • IT Leaders
 • Investors
 • Entrepreneurs
 • Academics
 • Consultants/Auditors
 • Process owners
 • IT Practitioners
 • Managers of:
    o Information Security
    o IT infrastructure
    o Service and support


Higher colleges of Technology
Abu Dhabi Men’s College
Cert Building
CTI Auditorium
[Download Map]

British Standards Institute

Interactive workshop including:

  • Understanding local policies and mandates and the required international standards
  • IT Service & Governance strategy with an implementation plan in compliance with local policy
  • How to assess maturity against published policies and standards
  • Identifying critical controls that require implementation
  • Academic contribution for standard localization and development

 The attendees are invited to bring their own related material for discussion and advice.

Peter Heath – Acting Chair IT , Higher Colleges of Technology - ADMC

Ahmad Alkhatib – GM, British Standards Institute (BSI Abu Dhabi)

Nasser El-Hout – Director, Service Management Center of Excellence

Feras Abou Shackra – Director & co-Founder, itSMF Gulf

Sunday 23rd May 2010 @ 10am to 2pm

Event Agenda

10:00 - 10:15 Registration

10:15 - 10:30 Welcome Statement

10:30 - 10:45 HCT Address

10:45 - 11:30 Keynote Speech

11:30 - 11:45 Networking Break

11:45 - 12:30 Keynote Speech

12:30 - 01:00 Interactive Discussion

01:00 - 02:00 Lunch

For further information kindly contact:
Events Coordinator - Tel: +971505662616


Have questions about Business Governance through ITSM? Contact itSMF

When & Where

Abu Dhabi Men's College
Higher Colleges of Technology
CTI Auditorium
Abu Dhabi, Abu Dhabi 25035
United Arab Emirates

Sunday, May 23, 2010 from 10:00 AM to 2:00 PM (Gulf Standard Time Oman Time)

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The IT Service Management Forum (itSMF) is the only internationally recognized and independent organisation dedicated to IT Service Management. It is a not-for-profit organisation, wholly owned, and principally operated, by its membership.

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