Free

Business Etiquette Workshop _ Open to City of Baltimore employees only

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Location

City of Baltimore Learning Center

7 E. Redwood / 15th Floor / Barton Learning Lab

Phone: 410-396-1411

Baltimore, MD 21202

Event description

Description

NEW Class

Business Etiquette Workshop

This class is open to City of Baltimore employees only.

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

Learning Objectives:

Upon completion of this course, participants will:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette, and basic table manners.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.


Target Audience: Any City Employee

Time: 9:00 AM – 1:00 PM

Location: City of Baltimore Learning Center

7 E. Redwood Street / 15th Floor / Barton Learning Lab

Price: $175 per person

CLICK ON SELECT A TIME TO VIEW AND CHOOSE AVAILABLE DATE/TIME.

Then, click on REGISTER to complete your class registration.

*Cancellation Policy

Upon confirmation of enrollment, employees should note the date(s), time(s) and location of the training class(es) on their personal calendars and make every effort to attend as scheduled. Employees should be considerate and understand that by failing to attend a class as scheduled, they limit another employee who may have been able to attend. Any request to cancel a registration needs to be received at least three working days prior to the scheduled class date. If notification is not received at least three working days prior to the class start date, or the applicant does not show up for class, the applicant will be considered a "no-show". The agency will be charged for the full amount and no credit or refund will be issued. DHR Learning & Development Division reserves the right to cancel a class if the number of registrations received is such that it would make it cost prohibitive to conduct the class.

If you have any questions or are unable to attend this training, please call the DHR Learning & Development team at 410-396-1411 or email training@baltimorecity.gov.

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Date and Time

Location

City of Baltimore Learning Center

7 E. Redwood / 15th Floor / Barton Learning Lab

Phone: 410-396-1411

Baltimore, MD 21202

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