Business etiquette has changed, although some guidelines of civility remain the same. Find out which ones have gone the way of the typewriter and which are right for this digital/social media age. Learn new lessons for any business setting - in person or online. Discover a foolproof way to remember which plate and fork to use at formal meals. Find out what a professional handshake is, and what to do when a person you don't want to hug approaches you. Additionally, this workshop includes a short special feature on Japanese business etiquette. If you worry that you and your employees could use some polishing, bring them to this workshop.