Building Loyalty Through Customer Experience

Actions Panel

Building Loyalty Through Customer Experience

When and where

Date and time


2300 Wilson Boulevard Arlington, VA 22201

Map and directions

How to get there


In June, we’re looking at the art and science of customer experience. Hear from industry leaders about the online and on-property technologies that delight customers and build loyalty at every interaction. Plus, network with peers from brand, management, ownership, and technology companies. As always, attendance is free.

Mark Weinstein
Hilton | SVP Customer Engagement, Loyalty, & Partnerships

Lauren Chewning
Marriott | SVP Customer Experience - Insight & Growth Strategy

Jamie Russo
Choice Hotels | VP Loyalty Programs & Customer Engagement

5:30 - Meet and mingle (food and refreshments provided)
6:30 - Panel Discussion: The Art and Science of CX
7:30 - More mingling! (food and refreshments provided)


The event is two blocks from the Court House metro on the Silver and Orange lines. Parking in the building garage will be validated. Enter the garage on North Adams Street between Wilson Boulevard and Clarendon Boulevard.

Meet & Mingle