Building Loyalty Through Customer Experience

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Building Loyalty Through Customer Experience

By Excella Training

When and where

Date and time

Monday, June 11, 2018 · 5:30 - 8:30pm EDT


2300 Wilson Boulevard Arlington, VA 22201


In June, we’re looking at the art and science of customer experience. Hear from industry leaders about the online and on-property technologies that delight customers and build loyalty at every interaction. Plus, network with peers from brand, management, ownership, and technology companies. As always, attendance is free.

Mark Weinstein
Hilton | SVP Customer Engagement, Loyalty, & Partnerships

Lauren Chewning
Marriott | SVP Customer Experience - Insight & Growth Strategy

Jamie Russo
Choice Hotels | VP Loyalty Programs & Customer Engagement

5:30 - Meet and mingle (food and refreshments provided)
6:30 - Panel Discussion: The Art and Science of CX
7:30 - More mingling! (food and refreshments provided)


The event is two blocks from the Court House metro on the Silver and Orange lines. Parking in the building garage will be validated. Enter the garage on North Adams Street between Wilson Boulevard and Clarendon Boulevard.

Meet & Mingle

About the organizer

Organized by
Excella Training

There's a reason Excella Training is DC's go-to company for training. We do more than just teach you about Agile and Scrum; we put everything into a business context so there's a clear link between what you learn and how you can use it to improve your business. Learn more at