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BIFF! Responding to high conflict communications: personal attacks, hostile...

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Cohasset

132 CJC Hwy (Rte 3A)

Suite 70

Cohasset, MA 02025

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Responding to high conflict communications: personal attacks, hostile email and social media meltdowns.

A BIFF response style is easy to remember, hard to do. It takes practice! BIFF responses apply to any communication, anywhere earning you respect and contributing to your success while responding quickly and civilly even to people who treat you rudely.

Learn about and practice basic BIFF responses during this brown bag Lunch 'n Learn session.

Based on the book and training by Bill Eddy, LCSW, Esq.

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Cohasset

132 CJC Hwy (Rte 3A)

Suite 70

Cohasset, MA 02025

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