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Best Practices of a Successful CTO: Training the Adult Learner

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Norfolk Police Department, 2nd Precinct

2500 North Military Highway

Norfolk, VA 23502

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During an 8-hour training session, we will revisit and refresh the minds of your CTOs. As the greatest initial influence of new telecommunicators and as a representative of your agency, we will discuss the vital role of setting the standard and direction of your communications center. From the first orientation, including phased training, documentation, and grading, we will work through proven best practices from experienced CTOs and supervision. Training adult learners is always a challenge, adding the factors of a high stressed work environment, the challenge reaches nearly impossible levels, all while meeting the needs for adult learners while also meeting the needs and demands of a successful CTO Training Program.

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Jeffrey Flournoy, Director- Eastern Shore of Virginia 9-1-1 Commission

jflournoy@co.northampton.va.us, 757-787-0909

Krista Kilmon, Senior Communications Officer- Eastern Shore of Virginia 9-1-1 Commission

kkilmon@co.northampton.va.us, 757-710-7236

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Norfolk Police Department, 2nd Precinct

2500 North Military Highway

Norfolk, VA 23502

View Map

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